Arnima Kiran Tiwari
Jhansi
Summary
Customer service professional with BPO experience and data handling skills. Delivers clear communication, accurate order processing, and calm resolution of customer issues. Maintains strong attention to detail to support reliable customer outcomes.
Overview
1
1
Language
3
3
years of professional experience
Work History
BPO
Tech Mahindra
Noida
11.2024 - 04.2025
- Addressed customer inquiries via phone, email, and chat, ensuring clear and friendly communication to enhance customer satisfaction.
- Resolved customer billing and order inquiries by adhering to company service procedures, contributing to positive customer experiences.
- Managed returns, refunds, and replacements in alignment with employer policies, facilitating smooth transaction processes.
- Stayed calm and professional during stressful situations and helped calm tense interactions.
data handling
AR Pharmaceuticals
Jhansi
05.2022 - 12.2022
- Updated product information in AR Pharmaceuticals database systems.
- Monitored data entry accuracy and completeness, keeping information in correct format.
- Reviewed and ensured data entry accuracy, maintaining records in correct format for reliable information flow.
- Maintained complete, correctly formatted data entry across records.
- Organized and managed AR Pharmaceuticals data records to ensure accurate information flow. to support daily reporting and review.
- Delivered accurate daily reporting and review through organized AR Pharmaceuticals data records.
- Supported current product information across AR Pharmaceuticals database systems.
- Systematically filed confidential pharmaceutical documents to maintain organized records. according to AR Pharmaceuticals procedures.
- Managed confidential pharmaceutical documents in line with AR Pharmaceuticals procedures.
Education
MBA - Masters of Business Administration
Bundelkhand University
Jhansi , India07-2025
Associate of Arts - Bachelor of Fine Arts
Bundelkhand University
Jhansi , India07-2024
Skills
- Customer relationship management
- Order processing
- Attention to detail
- Effective communication
- Problem solving
- Time management
Languages
English
Upper Intermediate (B2)
B2
Affiliations
- Gardening, Volunteering, personal development, Animal welfare & care
Timeline
BPO
Tech Mahindra
11.2024 - 04.2025
data handling
AR Pharmaceuticals
05.2022 - 12.2022
MBA - Masters of Business Administration
Bundelkhand University
Associate of Arts - Bachelor of Fine Arts
Bundelkhand University