Mahalaxmi Murugan Padayachi
Mumbai
Summary
Results-driven banking operations specialist with expertise in transaction tracking, compliance management, and data processing. Enhancing fraud prevention measures, ensuring secure and compliant transactions. Proven ability to enhance customer experience through effective transaction tracking and operational reporting.
Overview
4
4
Languages
3
3
years of professional experience
Work History
BPO
Tata Consultancy Services
Mumbai
03.2025 - Current
- Verified customer identities and transaction details to ensure secure processing and regulatory compliance.
- Enhanced fraud prevention through meticulous verification of customer transactions, strengthening security measures.
- Conducted outbound verification calls for high-value NEFT transfers, cheques, loan applications, and trade finance requests.
- Assisted customers with banking inquiries related to domestic payments, international remittances, and lending services.
- Collaborated with cross-functional teams to facilitate timely transaction processing and enhance customer experience.
- Managed daily operational reporting to ensure accurate tracking of deferral activity and auto closure processes.
- Generated weekly MIS reports to monitor transaction performance and compliance metrics, facilitating informed decision-making.
- Coordinated with teams to streamline processes concerning bill discounting and loan disbursements.
Processed Data Subject Access Request (DSARs)
FIRST SOURCE COMPANY
Mumbai
08.2023 - 02.2025
- Processed data subject access requests for mortgage accounts, ensuring compliance with regulations and safeguarding customer rights. Reviewed and compiled mortgage-related documents and customer records to meet defined turnaround times, enhancing customer service experience. Ensured adherence to GDPR and internal policies while managing sensitive customer information, protecting data integrity and privacy.
Education
M.com -
Bharathi Women’s Arts And Science College
Tamil Nadu01-2023
B.Com (Bachelor of Commerce) -
DR. R.K.Shanmugan College of Arts And Science
Tamil Nadu01-2020
HSC -
Vivek Vidyalaya Junior College,( Maharashtra State
Mumbai 01-2017
SSC -
-St Thomas High School,(Maharshtra State Board)
Mumbai 01-2015
Skills
- Customer verification
- Compliance management
- Data processing
- Transaction tracking
- Operational reporting
- Customer relationship management
- Financial reporting
- Banking operations
- Email Communication
- Regulatory compliance
Languages
Tamil
Upper Intermediate (B2)
B2
English
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Accomplishments
- Marathi public exam ( Third)
- Digitalization – Boon or Bane (paper presentation)
- 5 Is of B. Sectors in India ( paper presentation)
- Glimpses of Goods and Service Tax GST ( HOST )
- CCC Course on Computer Concepts (passed)
Timeline
BPO
Tata Consultancy Services
03.2025 - Current
Processed Data Subject Access Request (DSARs)
FIRST SOURCE COMPANY
08.2023 - 02.2025
M.com -
Bharathi Women’s Arts And Science College
B.Com (Bachelor of Commerce) -
DR. R.K.Shanmugan College of Arts And Science
HSC -
Vivek Vidyalaya Junior College,( Maharashtra State
SSC -
-St Thomas High School,(Maharshtra State Board)