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Dynamic customer service professional with proven expertise at MONIKA, excelling in CRM software and call management. Successfully achieved daily call targets while delivering tailored solutions and enhancing customer relationships. Skilled in data entry and product knowledge, I thrive in fast-paced environments, ensuring accurate information capture and exceptional service delivery.

Motivated professional with a strong work ethic and adaptability. Proven ability to efficiently complete tasks in diverse environments while maintaining safety standards. Skilled in manual labor and equipment operation, with a focus on organization and cleanliness. Ready to contribute effectively to a team and drive positive results.

Proven achiever with extensive experience at Transcom Worldwide as a Tier 3 Customer Service Representative, excelling in problem-solving and Microsoft Office. Renowned for enhancing customer satisfaction among high-value clients through exceptional service and effective time management. Demonstrates unparalleled teamwork and a positive attitude, significantly contributing to operational excellence.

A consistent top performer agent.

Bilingual professional with a background in Modern Languages and a strong focus on customer service and communication. Skilled in interacting with clients, resolving issues, and delivering positive experiences in fast-paced environments.
Experienced in managing responsibilities independently, maintaining organization, and adapting quickly to changing situations. Strong proficiency in English, with additional knowledge of French and German, and a solid understanding of cross-cultural communication.
Motivated to grow professionally in customer service or support roles, with a proactive mindset and a strong willingness to learn new tools such as CRM systems.

Ms. Shivangi Upadhyay

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ADCA, O LEVEL, CCC - Computer and Information Sciences

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BPO

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ADCA, O LEVEL, CCC - Computer and Information Sciences

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