Java, C, C, My Sql, Data Structure and Algorithms
Aroh Shukla
Head| Operations, Customer Service And Strategic Partnerships
New Delhi
Summary
Seasoned Operations Manager and talented leader with 6+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
18
18
years of post-secondary education
2
2
Languages
Work History
Operations Manager, Customer Experience
Hexacom Technologies Pvt. Ltd.
Delhi
02.2019 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Developed systems to track and log work issues.
- Reviewed operations reports to understand numbers and trends.
- Actively involved in deploying of the product post sales and working with all the respective teams to ensure premium customer experience.
Volunteer
Isha foundation
Delhi
06.2021 - 06.2022
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Helped organize and manage events and projects.
- Responded to questions from customers and community members.
- Helped develop monthly schedules and assignments.
- Used strong interpersonal communication skills to convey information to others.
- Helped program leadership with planning and fundraising responsibilities.
- Assisted with special events and programs.
- Part of the Social Media Team driving paid ads for facebook and Google.
- Ideating and Driving campaigns keeping up with the Social Media Trends.
- Part of the marketing team of one of the largest viewed festivals across the globe MahaShivratri at Isha Foundation.
- Running awareness and event campaigns for the world's largest people movement Save Soil, resulting in getting 74 nations onboard and 3.2 billion people across the globe.
Business Operations Associate
Accenture (Client- Google)
Gurgaon
07.2017 - 01.2019
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed and distributed reports to inform management and stakeholders.
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Organizing team rosters for efficient client and customer service and to avoid shrinkage.
- Managing the team in absence of the team lead and maintaining efficient results.
Business Development Executive
ApartmentADDA, 3FIVE8 Technologies Pvt. Ltd.
Delhi, Mumbai
09.2016 - 02.2017
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Identified business development challenges and customer concerns for proactive resolution.
- Created strategic and tactical sales initiatives for forward planning to meet key objectives.
- Determine price schedules and discount rates.
- Monitor customer preferences to determine focus of sales efforts.
- Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
- Direct and coordinate activities involving sales of the product by generating leads.
- Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
Intern (Kitchen Tech Automation, Operations)
InnerChef India Pvt. Ltd.
Gurgaon
01.2016 - 07.2016
- Oversee activities directly related to making products or providing services.
- Manage staff, preparing work schedules and assigning specific duties.
- Recommend locations for new facilities so as to optimize delivery.
- Manage the movement of goods into and out of production facilities.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Improved operations through consistent hard work and dedication.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed team communications and information for meetings.
- Created plans and communicated deadlines to complete projects on time.
Education
Bachelor's of Technology - Computer Science- 6.12 CGPA
NIIT University
Neemrana 07.2012 - 06.2016
Intermediate: Science - 10th Standard- 9 CGPA, 12th Standard- 76%
Amity International School
Delhi 06.1998 - 05.2012
Skills
Persuasive Skills & Aggressive Work Attitude
Additional Information
- Permanent Address: Plot No. 64, Flat No. 92, Vardan Apartment, Patparganj, I.P Extension, Delhi- 110092.
- Date Of Birth: 9th October 1995
- Work Experience: 6+ years (2016- Present)
- Marital Status: Single
Software
Interests
Raising human consciousness, Sports
Timeline
Volunteer
Isha foundation
06.2021 - 06.2022
Operations Manager, Customer Experience
Hexacom Technologies Pvt. Ltd.
02.2019 - Current
Business Operations Associate
Accenture (Client- Google)
07.2017 - 01.2019
Business Development Executive
ApartmentADDA, 3FIVE8 Technologies Pvt. Ltd.
09.2016 - 02.2017
Intern (Kitchen Tech Automation, Operations)
InnerChef India Pvt. Ltd.
01.2016 - 07.2016
Bachelor's of Technology - Computer Science- 6.12 CGPA
NIIT University
07.2012 - 06.2016
Intermediate: Science - 10th Standard- 9 CGPA, 12th Standard- 76%
Amity International School
06.1998 - 05.2012
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