Exploring
Arpan Das
Service Desk Engineer
Kolkata
Summary
Experienced Service Desk Engineer with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Service Desk Engineer
Artech Info PVT.LTD
Kolkata
08.2022 - Current
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Desktop Support Engineer
Axiom Technologies
Kolkata
12.2021 - 08.2022
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Maintained support policies and methods of support delivery to provide technically accurate solutions to users.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Documented and updated known fixes in knowledge base for future reference.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
Education
Bachelor of Computer Applications - Mathematics And Computer Science
University of Engineering And Management
Kolkata 05.2018 - 05.2021
Associate of Science - Science Education
North Point Senior Secondary Boarding School
Kolkata 04.2016 - 04.2018
Skills
Customer service expert
Application support
Technical troubleshooting
Desktop Support
Written and verbal communication
Interests
Gaming
Upgrading new skills
Timeline
Service Desk Engineer
Artech Info PVT.LTD
08.2022 - Current
Desktop Support Engineer
Axiom Technologies
12.2021 - 08.2022
Bachelor of Computer Applications - Mathematics And Computer Science
University of Engineering And Management
05.2018 - 05.2021
Associate of Science - Science Education
North Point Senior Secondary Boarding School
04.2016 - 04.2018