Arpit Sankhla
Regional Head Retail
Jodhpur,Rajasthan
Summary
Adept at driving growth and enhancing client relationships, I significantly increased ICICI Bank Ltd revenue through strategic sales and effective team management. Skilled in business analysis and human resources management, leadership has consistently resulted in improved performance and customer satisfaction, showcasing a blend of analytical prowess and interpersonal finesse.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Regional Head
ICICI Bank Ltd
Jodhpur
03.2022 - Current
- Increased revenue by identifying new business opportunities and closing high-value deals.
- Improved regional performance by implementing strategic sales initiatives and effective team management.
- Expanded market presence with targeted marketing campaigns and strong customer relationship building.
- Conducted regular performance reviews, setting clear expectations and supporting employee development initiatives.
- Implemented data-driven decision making, using analytics to identify trends and inform strategy development.
- Enhanced client satisfaction by addressing concerns promptly, resolving issues efficiently with tailored solutions.
- Led cross-functional teams to achieve regional goals and improve overall business performance.
- Mentored junior team members for career growth, contributing to a skilled and motivated workforce.
- Managed budgets responsibly while investing in long-term growth opportunities that yielded positive returns.
Regional Head
ICICI Bank LTD
Ajmer
03.2020 - 03.2022
Zonal Service Manager
ICICI Bank LTD
Jaipur
04.2017 - 03.2020
- Implemented strategies to increase customer service satisfaction ratings.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Monitored service staff performance and provided feedback for improvement.
- Analyzed service reports to identify areas of improvement.
- Developed detailed plans based on broad guidance and direction.
Regional Head Sales
ICICI Bank LTD
Jodhpur
03.2015 - 04.2017
Zonal Service Manager
ICICI Bank LTD
Jaipur
03.2014 - 03.2015
Branch Manager
ICICI Bank LTD
Jodhpur
03.2013 - 03.2014
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
Regional Product Manager
ICICI Bank LTD
Jodhpur
08.2011 - 03.2013
- Optimized pricing strategies with thorough research on market trends, resulting in a growth of sales revenue.
- Enhanced brand reputation within the region by consistently delivering high-quality products and exceptional customer service experiences.
- Improved product performance by conducting extensive market research and competitor analysis.
- Led cross-functional teams to successfully launch new products within tight deadlines and budget constraints.
Branch Sales Manager
ICICI Bank LTD
Jodhpur
06.2010 - 08.2011
- Resolved customer complaints to maintain high level of satisfaction.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
- Managed branch sales, customer service, finances and recordkeeping.
- Established strong relationships with key clients through attentive service and expert product knowledge, solidifying their loyalty and trust.
Education
MBA - Marketing Management And Research
N. L. Dalmia Institute of Mgmt Studies & Research
Mumbai, India 04.2008 - 04.2010
Bachelor of Science - Biotechnology
Lachoo Memorial College of Sci & Tech
Jodhpur, India 04.2005 - 04.2008
High School Diploma -
Delhi Public School
Jodhpur, India 04.2005 - 04.2005
Skills
Certification
NISM AMFI
Timeline
NISM AMFI
05-2024
Regional Head
ICICI Bank Ltd
03.2022 - Current
Regional Head
ICICI Bank LTD
03.2020 - 03.2022
Zonal Service Manager
ICICI Bank LTD
04.2017 - 03.2020
Regional Head Sales
ICICI Bank LTD
03.2015 - 04.2017
Zonal Service Manager
ICICI Bank LTD
03.2014 - 03.2015
Branch Manager
ICICI Bank LTD
03.2013 - 03.2014
Regional Product Manager
ICICI Bank LTD
08.2011 - 03.2013
Branch Sales Manager
ICICI Bank LTD
06.2010 - 08.2011
MBA - Marketing Management And Research
N. L. Dalmia Institute of Mgmt Studies & Research
04.2008 - 04.2010
NIIT Diploma in Managing Information System
04-2008
Bachelor of Science - Biotechnology
Lachoo Memorial College of Sci & Tech
04.2005 - 04.2008
High School Diploma -
Delhi Public School
04.2005 - 04.2005
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