ARPIT SINGHAL
Dehradun
Summary
Job objective to succeed in an environment of growth and excellence and earn a job that provides me job satisfaction and self-development and help me achieve personal as well as organization goals.
Profile Summary working in ICICI Bank as a Regional Head Sales- Retail Forex & NRI and taking care of 80 branches across Uttarakhand and UP west, based at Zonal Office Dehradun.
Overview
11
11
years of professional experience
Work History
Regional Head Sales
ICICI Bank, Forex & NRI
2023.04 - Current
- Managing 80 branches for their product related query resolution and business development
- Building NRI deposit book & increasing Retail forex business for the bank with a team of NRI RMs & Retail Forex RMs
- Generate new sales leads for acquiring new NRI New to bank customers through referrals from existing NRI clients, stock brokers, shipping companies, NRI association
- Review the inflows and outflows in the mapped NRI accounts and also proactively track NRI visits to India
- Visiting branches which are under performing to identify the short falls and plan of action in consultation with branch and managers and Regional heads
- Organizing product trainings for improving product knowledge
- Periodic MIS analysis discussion with Branch Managers, Regional heads & Zonal Head
- Run drives/Contest to accelerate the sales number
- Develop Marketing plan for the region and oversee its implementation during NR season
- Local Alliances with FFMCs, Immigration/ Employment consultants, Educational institutions
- Increase Retail Forex business through referral Outbound channel
- Working on Taking care of NRI NCA account, funding and services.
- Cultivated development of high-performing teams by implementing inclusive work culture focused on individual and team development.
Relationship Manager
2015.08 - 2023.03
- Activation of Branch for the Forex product
- Achieve revenue targets by selling various products such as Travel Card, Foreign DD, Currency and Wire Transfer
- Conduction of the Periodic training to the Branch staff
- Undertake discussion with the branch on various MIS (Business/Quality) and plotting future actionable for improving the quality of the Forex transaction in the branch
- Carrying out Forex transactions settlement with all procedural formalities and documentations
- Expanding, existing channels
- Undertake various inbound & outbound sales promotional activities in co-ordination with branches
- Discussion with BM/SBM/RH on various MIS (Business/Quality) and plotting future actionable
- Visit branch for feedback on the process improvement and implementation of actionable
- Take daily updates on Business Numbers & other planned actionable from Inbound & Outbound Channels
- Monitoring and control on utilization of marketing spends
- Develop new relationships with customers to increase revenue and accounts
- Ensure Compliance to Internal & External Guidelines on Forex related activities
- Cross-sell like life insurance , FD, general insurance, credit cards, personal loans, secured loans etc
- Increase referral business through outbound channel
- Taking care of NRI NCA account, funding and services.
Education
Post Graduate Diploma in Banking -
ICICI Bank Manipal Academy
07.2015
Bachelor of Hotel Management & Catering Technology -
J.P. Institute Hotel Management
01.2013
Intermediate -
U.P. Board
10th -
U.P. Board
Skills
- Sales Management
- Business Development
- NRI Banking & Client Relationship
- Retail Forex Management
- Planning, Organisational & Management
- Hiring and Training
- Problem Resolution
- Recruitment and Hiring
- Team Leadership
- Business Analysis and Reporting
- MS Office
Interests
Hobbies : Listening to Music, Net Surfing.
Languages
Hindi, English
First Language
Timeline
Regional Head Sales
ICICI Bank, Forex & NRI
2023.04 - Current
Relationship Manager
2015.08 - 2023.03
Post Graduate Diploma in Banking -
ICICI Bank Manipal Academy
Bachelor of Hotel Management & Catering Technology -
J.P. Institute Hotel Management
Intermediate -
U.P. Board
10th -
U.P. Board