Arpita Mahakal
Kaprada
Summary
HR professional with extensive experience at Meril Medical Innovations Pvt. Ltd., specializing in aligning HR operations with strategic initiatives. Expertise in email marketing and customer retention, utilizing strong communication skills to enhance team collaboration and drive results.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
HR
Meril Medical Innovations Pvt. Ltd.
Vapi
01.2024 - Current
- Worked with HR and department leaders to identify qualities of top candidates.
- Drove changes to different areas of operations to align company with HR strategies.
Marketing Head
Quality Catalyst Private Limited
Vapi
03.2024 - 09.2024
- Oversaw email marketing initiatives to nurture leads and drive conversions.
- Worked with management team to oversee and monitor marketing strategy.
Business Development Executive
Adequate Bookkeeping Services
Ahmedabad
10.2022 - 02.2023
- Utilized computer technology to handle high call volumes.
- Qualify leads as sales opportunities and pursue for closure.
- Present company to potential clients - run sales cycle from researching prospects to cold calling, pitching, consulting, negotiating, and closing deals.
Customer Service Representative
Pattern LLC
Vadodara
07.2021 - 08.2022
- Successful at satisfying different types of customers with creative and knowledgeable solutions.
- Responsible for handling customer queries, enhancing customer satisfaction, ensuring customer retention and ultimately driving sales growth.
Customer Service Representative
Vistara Airline
Mumbai
01.2019 - 01.2021
- Handled the international and domestic flight operations.
- Learned the Documentation of International Sector(UK,USA,MLE,DXB,HGK,FRA,CMB)
- Being able to handle customer complaints and maintain an understanding and professional attitude, even when handling upset customer.
- Taken IATA training.
Education
MBA - Marketing
Parul University
Vadodara01.2023
Bachelor in Engineering -
National Aerospace Engineering
Ukraine01.2017
Skills
- MS -Office
- CAD
- Kompass-3D
- Solid work
- Matlab
- Altea Amadeus
- Flexibility
- Teamwork
- Communication skills
- Patience
- Creative thinking
- Research and strategic skills
- Email marketing
- Customer retention
- Adaptability to change
Languages
- Hindi
- Gujarati
- English
- Hindi
- Gujarati
Projects
Defended Bachelor's Thesis on Turbofan With Takeoff Thrust P = 85.3 KN, Turbine Design., Designed Part Of Engine., Turbine blade oscillation analysis., Technological Part: Planning of route manufacturing process for production of batch of parts., Economical Part: Production costing.
Websites
Training
Design, manufacture, Assembly and Testing of Advanced Aircraft Gas Turbine Engines, Motor Sich, Ukraine
MBA Research
What consumers think and how they feel about various alternatives, such as brands and products, what influences consumers to choose between various options, and consumers' behavior while researching and shopping, how consumers' environment, like friends, family, and media, Influences their behavior. This study has done justice to the entire question above
Disclaimer
I do hereby declare that the above information is true to the best of my knowledge. Finally, I request the concerned authorities to provide me a chance, so that I can prove the best of myself. I shall ever be thankful and grateful to you.
Certification
Certification of HR Analytics course from Simplilearn skillUp
Timeline
Marketing Head
Quality Catalyst Private Limited
03.2024 - 09.2024
HR
Meril Medical Innovations Pvt. Ltd.
01.2024 - Current
Business Development Executive
Adequate Bookkeeping Services
10.2022 - 02.2023
Customer Service Representative
Pattern LLC
07.2021 - 08.2022
Customer Service Representative
Vistara Airline
01.2019 - 01.2021
MBA - Marketing
Parul University
Bachelor in Engineering -
National Aerospace Engineering