arshi fahim
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Process Associate
Amazon
Noida
08.2020 - Current
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance. Dealt with different OU's like Japan, North America and India to help their customers to deal directly with us for all their requirements while using Amazon items.
Compliance Coordinator
ICG medical
Gurugram
12.2017 - 06.2019
- Reviewed and evaluated existing policies, procedures, and documents to ensure compliance with applicable laws and regulations.
- Developed and implemented processes to monitor compliance with relevant laws and regulations.
- Conducted periodic risk assessments to identify potential areas of non-compliance.
Process Specialist
Infosys
Pune
05.2013 - 11.2014
- Analyzed production processes and identified areas of improvement.
- Developed and implemented process initiatives to optimize operations.
- Conducted research into new technologies, materials and processes.
Process Executive
Steria
Noida
02.2010 - 05.2013
- Developed and implemented process improvement initiatives to reduce production cost.
- Evaluated and analyzed existing processes for optimization opportunities.
- Maintained quality control standards by monitoring the performance of process operations.
- Implemented automation tools to streamline workflow and improve efficiency of operations.
- Monitored customer feedback to ensure customer satisfaction with services provided.
Customer Service Representative
HCl technologies
Noida
07.2008 - 02.2010
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
M.Tech - Information Technology
Al Falah University
Faridabad 06-2019
Bachelor of Technology - Computers
Jamila Millia Islamia
Okhla 08-2006
Skills
- Compliance Co-ordinating
- Report Analysis
- Presentations
- Dispute Resolution
- Order Preparation
- Workflow Management
- Call Management
- Cross-Functional Collaboration
- Technical
Languages
Hindi
First Language
English
Advanced
C1
Urdu
Upper Intermediate
B2
Arabic
Intermediate
B1
Timeline
Process Associate
Amazon
08.2020 - Current
Compliance Coordinator
ICG medical
12.2017 - 06.2019
Process Specialist
Infosys
05.2013 - 11.2014
Process Executive
Steria
02.2010 - 05.2013
Customer Service Representative
HCl technologies
07.2008 - 02.2010
M.Tech - Information Technology
Al Falah University
Bachelor of Technology - Computers
Jamila Millia Islamia