Arth Parimal Buch
Gandhinagar
Summary
An astute banking professional with 8.10 years in banking operation, client relationship management and Team Management. Sharp banking professional with talents which shine in competitive, innovative and creative environments. Track record of increasing sales, improving client retention and growing customer base. Dedicated to improving overall performance figures.
Overview
12
12
years of professional experience
Work History
Imperia Relationship Manager
HDFC Bank Ltd
Gandhinagar
05.2024 - Current
- Implemented CRM systems for tracking client interactions and improving service delivery.
- Identified customer needs and provided tailored solutions to meet them.
- Implemented strategies for improving overall customer satisfaction ratings.
- Increase Casa books given to me year on year from existing as well as new client’s sourced by me .
- Achieve revenue target provided in my role.
Relationship Manager - Senior Manager
AXIS BANK LTD
Gandhinagar
10.2022 - 04.2024
- Advised customers on bank products, services and financial planning options
- Improved decision-making by using current data on market conditions and individual financial situations
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Proposed solutions and leveraged cross-selling opportunities to existing and new clients
- Enticed clients to accept wealth management proposals to increase monthly business
- Increase book size of Portfolio given to me
Deputy Branch Manager
IDFC FIRST BANK LTD
Gandhinagar
04.2021 - 09.2022
- Ensuring a smooth branch operation; acting as the main custodian of the branch; liaising with the main office to enhance operational activities of the branch, soliciting new business and managing existing clients
- Supporting the Branch Manager in developing a local market sales plan, working with all branch personnel to meet or exceed the annual sales target, preparing and presenting a clear and persuasive sales presentation to customers, and negotiating with customers to enhance profitability
- Providing outstanding customer service, representing the branch on meetings, taking care of escalated client concerns and reporting sales activities, which include lead tracking, call log management, commission requests, expense reports, submission of proposals, job modeling, and profit forecasting
- Ensuring the premises are clean and orderly, and check all equipment and make sure they are in good working condition
- Trade Forex and Retail Forex Transactions
- Completion of Audit queries within a TAT and monitoring All operational activities set by Bank SOP
- Led team to exceed [Timeframe] sales goals and deliver products and services on time and fully compliant with customer requirements and corporate standards
Branch Sales Manager
KARUR VYSYA BANK
RAJKOT
09.2019 - 04.2021
- Managed overall branch performance, conducted sales activities in large geographical territory, developed a deep customer base and cultivated highest customer satisfaction ratings
- Established overall growth, sales, and profit objectives for the branch in coordination with the corporate office and established and adhered to the annual branch budget
- Built relationships with new and existing customers by personally interviewing to identify needs and preferences and delivered products and services that fit customers perfectly
- Pinpointed specific annual sales goals for each sales representative at branch and collaborated with each team member to define goal attainment strategy
- Led team to exceed [Timeframe] sales goals and deliver products and services on time and fully compliant with customer requirements and corporate standards
- Developed annual branch business plan for maximum profitability and effectiveness
Relationship Manager
AXIS BANK LTD
Gandhinagar
05.2019 - 08.2019
- Advised customers on bank products, services and financial planning options
- Improved decision-making by using current data on market conditions and individual financial situations
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Proposed solutions and leveraged cross-selling opportunities to existing and new clients
- Enticed clients to accept wealth management proposals to increase monthly business
Deputy Manager - Customer Service Officer
AXIS BANK LTD
KUDASAN
05.2017 - 04.2019
- Authorization of transfer cheques, RTGS, NEFT, cash etc
- FD-OD, Agri Gold Loan, Forex transaction-TCDC card issue, Remittance, Locker
- Provided customers with first-rate experience and developed long-lasting relationships
- Back up branch operations head
- Proposed and managed successful marketing promotions and business plans
Officer - Front Desk Officer & Assistant Manager
AXIS BANK LTD
CHHATRAL
02.2013 - 04.2017
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Entry level of normal day to day transactions like transfers, DD, RTGS, NEFT, FD etc
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor
- Managed customer complaints and rectified issues to complete satisfaction
- Successfully developed the process of selling all products at any counter other than cash counter for customer flexibility - One point contact
- Streamlined process of salary uploads in system
- Back up cashier for branch
- Cross sale of all the banking products from counter and with personal meeting
Education
Bachelors in Engineering - Computer
Gujarat Technical University
GANDHINAGAR01.2012
Skills
- Banking standards
- Planning and coordination
- Operations management
- MS Office
- Customer service
- Team Leading
- Finacle
- CRM
- PHP
- JAVA
- MYSQL
- HTML
Awards
- Axis Business Conference Q4 2015, Achieved 800% target more and ranked 5th at pan India level and 3rd rank in all over Gujarat.
- Axis Business Conference H2 2017, Achieved 1000% target more and ranked 10th at pan India level and 3rd rank in all over Gujarat.
- Top 10 CSO Pan India, Awarded certificate from Branch Banking Head, India Axis Bank Ltd for extraordinary sales performance.
Hobbies and Interests
- Singing
- Music
- Watching Movies
- Making compositions IT
Languages
- English
- Gujarati
- Hindi
Personal Information
Date of Birth: 10/06/90
Languages
Gujarati
First Language
English
Beginner
A1
Hindi
Beginner
A1
Timeline
Imperia Relationship Manager
HDFC Bank Ltd
05.2024 - Current
Relationship Manager - Senior Manager
AXIS BANK LTD
10.2022 - 04.2024
Deputy Branch Manager
IDFC FIRST BANK LTD
04.2021 - 09.2022
Branch Sales Manager
KARUR VYSYA BANK
09.2019 - 04.2021
Relationship Manager
AXIS BANK LTD
05.2019 - 08.2019
Deputy Manager - Customer Service Officer
AXIS BANK LTD
05.2017 - 04.2019
Officer - Front Desk Officer & Assistant Manager
AXIS BANK LTD
02.2013 - 04.2017
Bachelors in Engineering - Computer
Gujarat Technical University