Arun G
Bengaluru
Summary
Senior Process Lead with overall 8.5 years in Asset and Wealth Management. Experience in partnering with internal and external clients to ensure a positive employee experience relating to retirement plan benefits leading up to and including the retirement process, and also Leading the development of plan and participant related metrics in US Retirement service 401k, Unclaimed Distributions, Compliance, Annuities Operations. Payrolls Transaction Processing, Plan Management, Withdrawal, Loans, Rollovers, Systematic Payments, MRD, Death Claims, Trades, ACH and Wire Transfers, Plan documentation, KYC, Participants Database Management, QA/QC auditing, Reports and Record-keeping.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Process Lead
Infosys BPM
Bengaluru
02.2024 - Current
- First end manager responsible for the team of 18 FTE's
- Supervising employees day-to-day tasks, providing support in escalated situations and managing the overall workflow of a workplace
- Establish targets, KPIs, schedules, policies, leave management and procedures
- Monitoring employee performance and providing feedback
- Assisting in administrative tasks like scheduling meetings and management updates
- Assisting the team in future plans and goals set by the organisation
- Handling management reports and records
- Training and assist new employees onboarding process
- Maintaining records and files of clients
- Maintaining track of new procedure and update the SOP's
- Communicated regularly with senior management regarding progress on project initiatives and any challenges encountered.
- Performed root cause analysis for issues related to process failures or breakdowns.
Senior Associate
Voya India
Bengaluru
10.2021 - 12.2023
- Process retirement Payroll funds and maintenance on accounts
- Reviewed and quality checked work items that come through a presorted queue Reviewed Roll-over, Roth, IRAs, and 401k plans to ensure they are qualified under IRS and plan guidelines and regulations Acted as a day-to-day contact on all plan-related issues (i.e
- Compliance, communications, transactions, etc.) Managed plan wide statement processing to include educating clients on available statement modules and features
- Researched complex plan and participant level inquiries and projects Shared knowledge through training and coaching of new associates Allocation of work to team members Update and Maintain teams Daily, Weekly and Monthly reports
- Rerun the reconciled files and match the total funds and Preparing Funding sheet with the correct reconciled amounts Posting the received Wire to plan account and make the adjustments if any Refund the Balance funds to clients account and preparing cash balancing sheet report Adding all Files and Documents to task and move to QC Auditing the processed task and move task to QA
Specialist Transaction Processing
Empower Retirement
Bengaluru
12.2019 - 10.2021
- Processing financial transaction like Withdrawal, Systematic payment setup, Rollover, Loans and Invoice as per funds and documents received KYC check on customers bank account number, ACH and Wire transfers
- Validating customers SSN, Address, bank details and run KYC check
- Processing Trade and Allocations setup on customers accounts as per forms received QA analysis for processed transactions and adoc requests
- Posting funds to appropriate participants account Processing internal and external P2P transactions received as per email confirmations and approval Valid funds and trasfer the rollover P2P request to correct third party accounts Make review and validating Rollover and Asset transfer request documents Allocating the bulk funds to clients account
- Validating correct plan and group account of customers
- Analyzing clients data in books of records and match with the received forms
- Processing Invoice outstanding, and refund the balance funds to the plan account Processing Refund and NIGO letters to customers or plan as per the AOR Auditing the refund transactions before the TAT deadlines Auditing the day to day internal error reports and maintain record
Specialist Operations
Axa Business Services Pvt Lmt
Bengaluru
12.2014 - 07.2018
- Processing financial transactions and Claims Disbursements Analyze and verify customers bank account details before processing the banking transactions
- KYC check on customers bank account number, ACH and Wire transfers
- Analyzing clients data in books of records and match with the received disbursement forms
- Proccessing Trade and Allocations setup on customers accounts as per forms received Make review of individual and commercial customer's files and documents Make review and Analyze clients details with provided OFAC search and Back end KYC analysis QA analysis for processed financial and Claims transactions Summarize financial and operational data using Applications and Excel Analysing clients details and processing day to day work targets Assessed customers records and Performed data entry for customers data spreadsheet
Education
Bachelor Of Commerce - Accounts and Finance
Vidya Vahini First Grade College
06.2013
Commerce, Computer Science -
Vidya Vahini PU College
04.2010
SSLC -
St Mary's High School
04.2008
Skills
- ASPPA
- 401k DC
- Unclaimed Distributions
- Plan Management
- Compliance
- Reconciliation
- Root Cause Analysis
- Lean Six Sigma
- Adjustments
- Annuities
Certification
- ASPPA
- People Management (Great Learning)
- Six Sigma Yellow and White Belt
Personal Information
- Place of Birth: Bengaluru
- Date of Birth: 04/30/1992
- Nationality: Indian
Languages
English
Hobbies and Interests
- Driving
- Riding Bike
- Watching Cricket
- Football
Projects
NIGO Reduction Project - Axa Business Services, Bengaluru, Bengaluru, Karnataka, 08/2017, 11/2017, Worked on NIGO Reduction Project to reduce the invalid nigo item to Internal and External customers which came up with reduction of NIGO's from 25% to 10%, Defined the source of NIGO reason, Collecting the data from previous processed and current datas from database, Validate and Find corrective methods to reduce the NIGO items, Preparing Standardized NIGO SOP., Approval from Client and Partners to support the project., Implementation of Project.
Languages
English
Upper Intermediate
B2
Hindi
Intermediate
B1
Tamil
Intermediate
B1
Timeline
Senior Process Lead
Infosys BPM
02.2024 - Current
Senior Associate
Voya India
10.2021 - 12.2023
Specialist Transaction Processing
Empower Retirement
12.2019 - 10.2021
Specialist Operations
Axa Business Services Pvt Lmt
12.2014 - 07.2018
Bachelor Of Commerce - Accounts and Finance
Vidya Vahini First Grade College
Commerce, Computer Science -
Vidya Vahini PU College
SSLC -
St Mary's High School