KAVIYA PRIYA H
Senior Specialist (Senior Process Lead)
Chennai
Summary
Determined Senior Specialist (Senior Process Lead) with dedication to accuracy. Familiar with handling multiple projects in highly competitive environments with solid interpersonal, collaboration and communication skills. Offers strong understanding of industry standards and regulations. A person who likes to work in a challenging environment which would provide a good opportunity to gain more and new knowledge. Hardworking and passionate job seeker ready to help the team achieve company goals.
Overview
5
5
years of professional experience
Work History
Senior Process Lead
eNtrust Software & Services Pvt Ltd
08.2025 - Current
- Spearheaded the income audit process for multiple hotels, ensuring accuracy and compliance.
- Built strong relationships with Directors of Finance (DOF) through clear and timely updates.
- Actively managed month-end and daily client communications, ensuring smooth operations.
- Supported team members during rapid process expansions, maintaining efficiency and alignment.
- Streamlined income audit workflows across multiple properties, ensuring accuracy and compliance with financial standards.
- Developed standard operating procedures (SOPs) for income audit activities, improving consistency and reducing errors.
Process Lead
eNtrust Software & Services Pvt Ltd
04.2024 - 07.2025
- Successfully managed multiple projects simultaneously, consistently meeting deliverables on time.
- Presented project updates to senior executives, strengthening trust and confidence in the team's capabilities.
- Contributed innovative ideas during company discussions, driving automation initiatives to improve processes.
- Facilitated problem-solving and conflict resolution sessions, ensuring alignment and collaboration among team members.
- Provided expert support in resolving escalated customer inquiries, improving satisfaction, and process efficiency.
Quality Associate
eNtrust Software & Services Pvt Ltd
05.2022 - 03.2024
- Analyzed quality and performance data to support operational decision-making.
- Trained other workers in inspection and testing procedures.
- Performing in Rent Roll & AP activities via automation and manual.
- Training other employees for process and clarifying their doubts in process.
- Key Achievement - Handling the first automation process of the company for both Rent Roll (Ares) and AP (Highgate Hotel's project) process (frequently giving my inputs for automation for reducing the manual intervention) and giving demo calls for the new clients about the process.
Process Associate
eNtrust Software & Services Pvt Ltd
09.2021 - 04.2022
- Conducted training and applied change management to achieve desired outcomes.
- Promoted early because of good communication and efficiency in work.
Content Writer
Desi Art Room
05.2021 - 07.2021
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Completed thorough research into assigned topics.
- Created content for websites over 100 and online publications.
Audit Intern
M C Ranganathan & Co
03.2021 - 04.2021
- Concurrent Auditing for Non-banking finance company (NBFC).
- Verifying if the data's provided by the client are true.
Education
MBA - Finance
Pondicherry University - PULC - Loyola College
Chennai12.2024
Bachelor of Commerce - Accounting And Finance
DG Vaishnav College
Chennai06.2021
Skills
Strong leadership
Good Communications
Multitasking
Teamwork
Problem-Solving
Technical Skills & Software Proficiency
- ERP & Financial Systems: Oracle ERP, Sage, Profitsword
- Procurement & Inventory: Birchstreet, Craftable
- Banking & Finance Platforms: Chase, Dallas Capital Bank
- Benefits & Payroll Tools: Navia Benefits, Taxsaver
Timeline
Senior Process Lead
eNtrust Software & Services Pvt Ltd
08.2025 - Current
Process Lead
eNtrust Software & Services Pvt Ltd
04.2024 - 07.2025
Quality Associate
eNtrust Software & Services Pvt Ltd
05.2022 - 03.2024
Process Associate
eNtrust Software & Services Pvt Ltd
09.2021 - 04.2022
Content Writer
Desi Art Room
05.2021 - 07.2021
Audit Intern
M C Ranganathan & Co
03.2021 - 04.2021
Bachelor of Commerce - Accounting And Finance
DG Vaishnav College
MBA - Finance
Pondicherry University - PULC - Loyola College