Sarath Suresh Menon

Responsibilities:

• Handling a team of 22 Processors and achieving the expected output
• Managing the team's workflow.
• Monitoring and Managing performance
• Making reports and conducting weekly meets (MOM)
• Managing to set AHT of the tasks through conducting Time and motion within the team
• Providing feedback and helping the processors to overcome the shortcomings
• Conducting Training and process improvements
• SPOC Person for the transitions and client
• Transition Specialist - Have successfully rolled out 2 Zones with 60 new forms
• Conducting 1-2-1 with the processors and reporting to the manager
• Work allocations
• SPOC Person for special 2 critical branches
• Routine with FLEXI Shift to support the team working on morning shift and EST time zone
• BI-monthly Business visits to other offshore team to Track, Train and Support.
• High Impact Kaizen approvals

Achievements with Gallagher:

• Gallagher Certified TRAINER/AMBASSADOR
• Twice Manager's choice award
• Transitions Specialist Recognition – Rolled out Max number of branches and brought the process to day 1 by clearing all the backlogs.

Responsibilities:

• Providing technical expertise
• Overseeing and managing the day-to-day operations ensuring adherence to internal policies, procedures, and regulatory requirements.
• Developing and implementing strategies to improve operational efficiency and enhance service delivery.
• Providing training and support to team members, ensuring they have the necessary knowledge, skills, and tools to perform their duties effectively.
• Staying up-to-date on regulations and industry changes
• Developing Job aides and SOP's
• Working closely with underwriters to prioritize time sensitive claims along cascading the updates effectively with team.

Responsibilities:

• Contacting debtors to collect payments: This involve only making phone calls to debtors and encourage them to make payments.
• Negotiating payment plans: Responsible for negotiating payment plans with debtors in order to help them pay off their debts. This may involve assessing the debtor's ability to pay and creating a plan that is feasible for both parties.
• Following regulations: Following all applicable regulations related to debt collection, including the Fair Debt Collection Practices Act (FDCPA) and any other relevant laws or guidelines.
• Providing customer service
• Resolving disputes
• Meeting collection targets
• Excellent Communication and CONFIDENCE.

Responsibilities:

• Customer service
• Sales management: Managing the sales of products of my sports department, including monitoring inventory levels, setting prices, and ensuring that sales targets are met.
• Staff management: Managing and supervising a team of sports advisors, ensuring that they are trained, motivated, and performing their duties effectively.
• Product knowledge: Maintaining up-to-date knowledge of sports products and trends, as well as relevant technical information and product specifications
• Merchandising: Ensuring that the sports department is well-stocked, organized, and visually appealing to customers
• Sports events: Organizing and participating in sports events and activities to promote the store and products, as well as building relationships with customers and the local community.
• Building local communities
• Reporting: Reporting on sales, inventory, and other relevant metrics to management