Sravan Dhanya B

401(k) Money In Processing | SPS Conversions | DC

• Strong knowledge of the U.S. retirement industry and 401(k) plan administration.

• Processed and transferred plan assets from prior recordkeepers during conversions.

• Allocated transferred funds according to client instructions and investment elections.

• Reviewed participant elections, eligibility, and investment allocations before posting funds.

• Posted contributions, rollovers, and transferred assets into participant 401(k) accounts accurately and within SLA.

• Processed death claim requests and verified spousal consent documentation in accordance with plan and regulatory requirements.

• Handled Millennium Trust Company recall of funds transactions and ensured timely resolution of related discrepancies.

• Supported proxy and share accounting activities for board meetings by reviewing shareholder data and preparing required reports.

• Performed account reconciliations for U.S. PPT accounts, identified variances, and resolved discrepancies accurately.

• Researched unresolved issues, coordinated with internal and external stakeholders, and followed up until closure.

• Prepared Statements of Work (SOW) by collaborating with onshore teams to gather requirements and finalize documentation.

• Trained and mentored new joiners on process workflows, system navigation, and quality standards.

• Coordinated with onshore teams to understand new process requirements, transaction updates, and operational changes.

• Prepared and updated SOPs and process documentation for new transactions and workflow changes.

• Shared process updates, SOPs, and training materials with team members and new joiners to ensure smooth implementation.

• Acted as the point of contact between onshore teams and the operations team for process clarifications and issue resolution.

• Enhanced team productivity by streamlining communication and implementing efficient project management tools.
• Followed all company policies and procedures to consistently deliver high-quality and compliant work.• Supported both processing and Quality Check teams while consistently achieving SLA (Service Level Agreement) target
• Managed client communications and handled escalations effectively to ensure timely issue resolution. Processed U.S. payroll transactions, including salary payments, deductions, taxes, overtime, and leave adjustments.

• Worked in the U.S. Money In, Loans, and Rollovers team, processing participant contributions, loan transactions, and rollover requests for retirement plans.

• Reviewed and processed loan repayments, new loan requests, and rollover contributions into 401(k) accounts.

• Verified participant eligibility, supporting documentation, and plan rules before processing loan and rollover transactions

• Coordinated with participants, prior record keepers, and internal teams to ensure timely and accurate completion of Money In, loan, and rollover activities.

Managed daily work assignments for the team to ensure balanced workload distribution and timely completion of tasks.

• Prepared and maintained daily and weekly metrics reports, tracking team productivity, accuracy, and SLA performance.

• Monitored attendance, maintained attendance trackers, and ensured proper shift and leave management for the team.

• Tracked pending items, escalations, and productivity through internal trackers and shared end-of-day status reports with management.

• Coordinated with management to provide EOD updates on team performance, attendance, backlog, and key issues.

• Demonstrated strong leadership skills by guiding team members, resolving issues, and ensuring smooth day-to-day operations.

• Trained and mentored new joiners, provided process guidance, and supported the team in meeting quality and productivity targets.

• Showed effective people management, stakeholder communication, and decision-making skills while handling multiple priorities and deadlines.

• Conducted KYC verification by reviewing customer documents, validating identity details, and ensuring compliance with company and regulatory guidelines.
• Contacted customers to collect pending KYC documents and followed up until the verification process was completed.
• Sent timely reminders to customers regarding their upcoming payment due dates to avoid delays and missed payments.
• Coordinated with customers through calls and emails to resolve KYC discrepancies and payment-related queries.

Maintained accurate records of KYC status, payment schedules, and follow-up activities in the system.