Arun Kumar
Team Lead
Chennai
Summary
To build a long-term career in an organization that provides ample opportunity, assures stability, encourages creativity & one that has an open environment with a free thought process. Seeking a challenging environment that encourages continuous learning, creativity & provides exposure to new ideas and simulates intellectual growth.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Team Lead
Cognet HR Solutions Pvt Ltd
4 2023 - Current
- Maintain, enhance, and modify existing reports and dashboards based on business requirements.
- Implemented streamlined workflows, enhancing response times by 100% and increasing overall team productivity.
- Keying Client's losses for prior years and Acord information in Pricing Tool.
- Work nature involves underwriting process to provide workers' compensation solutions.
- Quoting Yearly Premium through Payroll, Incurred Client losses, and MOD.
- Responding to inquiries and answering interrogatories within given TAT.
- Developed and implemented training programs for new team members, enhancing team efficiency and knowledge of underwriting guidelines.
- Handling stand-alone process.
- Enrolled in client internal courses and got promoted in client-side roles from Junior underwriter to Team Lead.
- Good experience in creating aggregates, hierarchies, filters, quick filters, and calculated measures.
- Coached team members in techniques necessary to complete job tasks.
- Established clear performance metrics for the team, which helped in tracking progress towards set targets effectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Senior Process Associate / Process Associate
Cognet HR Solutions Pvt Ltd
05.2013 - 04.2023
- Involved in new hiring process and changes for employees.
- Development of dashboards for various end users across multiple teams in the organization.
- Validate data in reports by cross-checking at the database level and maintaining data integrity.
- Maintain complete databases of the employee and process audit report on a yearly basis.
- Handling client email queries and providing resolutions.
- Involved in payroll processing.
- CRM ticketing and Reporting.
- Handling time sheets, Taxes, and Comp and Deduction set up.
- Audit, Data maintenance, and Quality check.
- Direct deposit setup and maintenance process for employees.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Managed critical projects, successfully meeting deadlines while maintaining high-quality outputs.
- Enhanced team productivity by introducing innovative process improvement strategies.
Education
Bachelor of Arts - Computer Application
St. Thomas College of Arts And Science
Chennai, Tamilnadu 05.2009 - 04.2012
High School Diploma -
St Anthony’s Matric Higher Secondary School
Chennai, Tamilnadu 05.2009 - 04.2012
Skills
- Organizing and Analysis Data
- Process Documentation
- Verbal and written communication
- Production deadline management
- Vendor Management
- Product Management
- CRM software proficiency
- Customer Service
- Time Management
- Microsoft Outlook, Word, and Excel
- Quality Assurance
- Adaptability and Flexibility
- Performance monitoring
- Quality Control
Accomplishments
- Been awarded for “Outstanding Dependability.”
- Behind the Screen Award.
- Been awarded as “Star performer of the Quarter's and month” for extensive support.
- Nominated for Team Lead.
Languages
English
Tamil
Disclaimer
I hereby declare that the above information is correct and true to the best of my knowledge.
Timeline
Senior Process Associate / Process Associate
Cognet HR Solutions Pvt Ltd
05.2013 - 04.2023
Bachelor of Arts - Computer Application
St. Thomas College of Arts And Science
05.2009 - 04.2012
High School Diploma -
St Anthony’s Matric Higher Secondary School
05.2009 - 04.2012
Team Lead
Cognet HR Solutions Pvt Ltd
4 2023 - Current
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