Arun Mahato
BANGALORE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Pineham Learning And Technology Solutions Private
05.2022 - Current
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Created SOP, and KRA for the pilot process.i.e Client retention and renewals
- Built team in Bangalore and Noida and was managed throughout
- Facilitated communication between staff and senior management, acting as a point of contact.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
- Trained new employees on company policies, customer service excellence, process training and sales techniques.
- Analysed sales data to identify trends, making recommendations for inventory adjustments.
- Helped less experienced staff manage daily assignments.
- Created reports detailing profit and loss, R/C, results and analysis, explaining weekly, monthly and quarterly implications to management.
Team Lead
Think & Learn PVT LTD.BYJUS
07.2019 - 05.2022
- Led a team of 20+ members, driving project completion within strict deadlines and quality standards.
- Coordinated cross-functional teams to streamline workflow and enhance productivity across departments.
- Cultivated strong relationships with clients, understanding their needs and aligning projects to exceed expectations.
- Managed and mentored team of 18 to deliver exceptional service
- Resolved complex customer enquiries, disputes and complaints.
Telephonic Sales Executive
Justdial ltd.
09.2016 - 06.2019
Technical advisor
Concentrix- Apple IOS process
09.2014 - 08.2015
Education
Graduation - Electronics and Communication
vishveshwarya institute of technology
2016
12th - Science
Guru Nanak Junior College
01.2010
10th -
Guru Nanak English High School
01.2008
Skills
- leadSquared Application
- Salesforce - Case management
- Google Sheets
- MS PowerPoint
- MS Word
- MS Office
- Global Customer Service System (GCSS)
- Learning in Leadership & Management courses
- Dispute management
- Refund and exchange processing
- SOP adherence
- Upselling expertise
Accomplishments
- Consistent in Revenue generation, 45% of company revenue contribution from Renewals. 2022- currently
- Achieved quarterly reward for client retention
- Been consistently highest rated as a Process expert.
- Collected multiple “Recognition” for maintaining more than 95% quality.
- Highest Revenue Generated as associates and Team Lead for the Process in December -2019 and in Jan-2021
Timeline
Assistant Manager
Pineham Learning And Technology Solutions Private
05.2022 - Current
Team Lead
Think & Learn PVT LTD.BYJUS
07.2019 - 05.2022
Telephonic Sales Executive
Justdial ltd.
09.2016 - 06.2019
Technical advisor
Concentrix- Apple IOS process
09.2014 - 08.2015
Graduation - Electronics and Communication
vishveshwarya institute of technology
12th - Science
Guru Nanak Junior College
10th -
Guru Nanak English High School
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