Arun Muniyellappa
Bangalore
Summary
A goal oriented and self-motivated candidate having 16+ years of experience in Banking. Across all years, handled varied portfolios thus learnt to bridge a balance between customer satisfaction and bank profitability. In search for opportunities where excellence can be achieved by learning through new challenges and situations aiming for organization and self growth by gaining new exposures.
Seasoned Chief Manager with expertise in strategic planning, operational optimization, and team leadership. Strong skills in crisis management and negotiation honed through managing diverse teams across multiple departments. Notable impact includes transforming underperforming units into profitable entities by driving change and fostering innovation.
Overview
20
20
years of professional experience
Work History
State Head (Chief Manager)
Credit Saison
04.2024 - Current
- As a seasoned professional, I have successfully managed four key products - LAP, Business Loan, Small Ticket Business Loan, and Personal Loan - for Karnataka and Kerala, ensuring seamless transitions from X BKT to NPA.
- My unwavering dedication to meeting and exceeding targets has garnered recognition, with consistent achievement of closing scorecard targets across all products.
- Key Strengths:
- - Product Management: Successfully handled multiple products, driving business growth and achieving targets.
- - Team Leadership: Effectively managed in-house employees, collection managers and agencies across states, fostering a high-performing team.
- - Relationship Building: Built strong relationships through frequent location visits, driving business growth and customer satisfaction.
- - Target Achievement: Consistently met and exceeded targets in all BKTs pan India, winning contests and demonstrating ability to perform under pressure.
- - Managerial Support: Supported reporting managers in achieving their targets, keeping them informed and aligned with goals.
Senior Manager – Area Collection
IDFC First Bank Limited
Bangalore
03.2015 - 03.2023
- Was responsible for handling multiple products over consequent amount of time.
- 2015 - 2018: Consumer Loans (CL) and Personal Loan(PL) - Bkts 2,3,4 and Recovery for Bangalore region.
- Customer handling, vendor management, vendor billing tracker, vendor reconciliation, field visits were my major responsibilities.
- Customer satisfaction and resolution is key for customer centric portfolios and that was taken care with utmost perseverance.
- 2018 - 2020: BIL-PL and Business loan(BIL) - Recovery portfolio for Bangalore region.
- The book size being stringent lead to more focus on one-to-one visit and follow ups with customers and closing of accounts within TAT.
- Made sure of closing scorecard targets before 21st of every month consistently thereby standing apart from my counterparts across my region.
- Existence of lockdown made no difference to my achievements as I was still the highest achiever across PAN India.
- 2020 – 2023 Mar: Business loan(BIL) and Micro Business Loan(MBL) - Recovery portfolio for Katakana.
- Didn't let my motivation decrease and given my all effort to keep my field visits, tracing, TAT closure of accounts in the very same rhythm.
Senior Collections Officer
HDFC Bank Limited
Bangalore
12.2005 - 03.2015
- Was handling Credit card collections as a Team Leader for BKT X Portfolio of Tele calling Team.
- Churning through the entire portfolio by enforcing field visits and skip tracing as an add on to calling.
- Ensured customer satisfaction by providing them appropriate solutions for their concerned issues by also handling Branch Preferred Delinquent customers and team escalations.
- Ensuring 100% achievement of deliverables and target by mapping broken PTP's and passing feedback to the concerned team for follow ups as also monitoring skip tracing activities.
- Maintenance of Team Collection tracker & Daily Collection Report.
- Monthly handling vendor billing tracker at Regional Level.
- Updating of daily MIS to the reporting Manager.
Education
B.com - Commerce
K N E H S
Bangalore 04-2005
Skills
- Vendor management
- Customer relationship management
- Field visits
- Team leadership
- Collection strategies
- Performance analysis
- Risk assessment
- Strategic planning
Languages
English
Advanced
C1
Timeline
State Head (Chief Manager)
Credit Saison
04.2024 - Current
Senior Manager – Area Collection
IDFC First Bank Limited
03.2015 - 03.2023
Senior Collections Officer
HDFC Bank Limited
12.2005 - 03.2015
B.com - Commerce
K N E H S