Arun Feliks Vinoba J

● Trained and supported new team members, maintaining culture of collaboration.

● Effectively and routinely balanced multiple customers through multiple chat sessions at one time.

● Providing excellent service, accurate and thorough product and service knowledge to customers and through relationship building with customers.

● Kept customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.

● Installing and configuring software and hardware: Setting up new computers or servers, installing software, and configuring network equipment.

● Troubleshooting technical issues: Diagnosing and fixing problems that customers encounter with a product or service.

● Prepare and balance all payment reports, research payment history to identify necessary adjustments that ensure the correct postings.

● Completed daily process adjustments to maintain accuracy.

● Maintained records by imaging invoices, debits and credits

● Compiled general ledger entries on a short schedule with 100% accuracy.

● Complete daily processing procedures including batch and balancing responsibilities.

● Load and update payment fles accurately and in a timely manner.

● Processing and researching rejected payments.

● Monitor calls to ensure positive customer experience and provide direct feedback on observed performance.

● Managing the team target as well as the individual target of team members. Provide quality customer service on every call.

● Collected customer feedback and made process changes to exceed customer satisfaction goals.

● Provided excellent customer service by efficiently resolving issues and responding to inquiries.

● Managed billing, service and account issues for customers.

● Improved customer satisfaction ratings by addressing issues and fostering timely resolution.