Arun Kumar Pal

· Working on regular incidents/tickets as well as drafting/acquiring relevant approvals/implementing changes.

· Keeping hawkish approach on procedural requirements while resolving issues. Investigating and sharing Root Cause Analysis.

· Preparing Standard Operating Procedure (SOP) documents for bridging the knowledge gaps among team members.

· Dealing with issues like Exchange Queues, O365 migration, Transport Rules, External Sender quarantined etc.

· Working with different teams to achieve a solution to email behavior. Especially in issues where an application is sending automated bulk emails.

· resolving issues. Investigating and sharing Root Cause Analysis.

· Constantly figuring out ways to permanently resolve repetitive issues.

Nominated and enrolled in various scaletech trainings and got certified.

• Enhanced intern productivity by assisting with project coordination and providing ongoing support.
• Streamlined office processes for improved efficiency and time management through regular organization and filing.
• Contributed to a positive team environment by collaborating with fellow Team members on daily Tasks.
• Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.