Arunprasath Sugabiraman
Summary
With over 24+ years of experience in Service Assurance, Project Management and Service Delivery in telecom sector, I bring a proven track record of delivering cost-effective solutions and managing cross-functional teams to achieve project success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Project Manager
Bharti Airtel Limited
08.2022
- To project manage service delivery cycle (to Strategize, Execute, Monitor, Review and improve customer experience) of telecom solutions being sold to domestic enterprises customers from technical validation to hand over the tested
- Interface with all internal groups (field, network planning, logistics, and engineering) as appropriate to eliminate road blocks and threat to timely delivery
- Coordinated with senior-level managers to streamline project delivery, reducing average project completion time by 20%
- Developed technical architectures that improved system reliability and efficiency for five major clients
- Managed cross-functional teams of up to 25 members, ensuring seamless onshore/offshore collaboration and adherence to project goals
Resident Engineer
Bharti Airtel Limited
07.2021 - 08.2022
- Handling some set of enterprise accounts as a Service Account manager
- Monitors all critical account situation / escalations until resolution
- Identify and Deploy Measures to Improve Service Levels
- Undertakes identification of root causes and the development/implementation of associated action plans to maintain/improve customer satisfaction
Project Manager
Sify Technologies Ltd
02.2014 - 08.2018
- To implement the all types of circuits and network integration within the customer SLA
- Interface with all internal groups (field, network planning, logistics, and engineering) as appropriate to eliminate road blocks and threat to timely delivery
- To resolve or escalate to concerned team for necessary action in order to find the root cause of delay and to plan the things accordingly for any milestone noncompliance to ensure key metrics are met
- Implemented innovative project management tools that increased workflow efficiency
Manager- Customer Service & Delivery
Bharti Airtel Limited
08.2008 - 02.2014
- Heading the TNK support function for wire line and wireless data support
- Ensure deployment and implementation of activities towards providing a better support to the AES accounts being handled
- Monitors all critical account situation / escalations until resolution
- Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers
- Keep abreast of changes in the company and surrounding environment to anticipate the possible opportunities
Manager - NOC & Infrastructure Operations
Tulip telecom Ltd
09.2006 - 07.2008
- Managed projects from initiation through deployment and close-out for network infrastructure
- Designed Network solutions and prepared BOQ based on Client requirements (RFQ, RFP)
- Monitored and managed internal processes
- Responsible for new deployment of new network roll outs
- Responsible for Complete Infrastructure Management of the Tamil Nadu Network
- Checked the performance of network integration through audit process by continuous network KPI Analysis and network audits
- Applied Change management in network management
Engineer -Service & Delivery
Bharti Airtel Ltd (Airtel Business Enterprise Division)
10.2004 - 09.2006
- Customer Engagement in terms of VOICE &DATA support
- Preparing RCA and RFO for Critical Outages
- Ensured Monthly service reviews with customer
- Monitor project deliverables and milestones with project team, sales, pre-sales and customers
- Analyzed Customer Network B/W utilization and negotiated with customer for up-gradation
- Configured the router, Switches and Modems and Maintained Inventory
- Maintained and managed all network devices (Like Routers, Modems and NTs)
Network Engineer
Jesuit Technologies Private Limited
01.2003 - 10.2004
Network Engineer
Digital Wave Technologies & Research Institute (P) Ltd.
03.2001 - 12.2002
Production Engineer
Well worth
11.1999 - 12.2000
Production Engineer
MOS Power system
10.1996 - 11.1999
Education
Diploma - Electronics and Communication Engineering
TN Technical education and training board
Chennai, TN04.2006
Skills
- Project management
- Service Assurance
- Service Delivery
- Stakeholder Communications
- Client Relations
- Technical Support
- Root Cause Analysis
- Cross-Functional Collaboration
Additional Information
· Various type Transport connectivity's (MPLS, Internet , private leased lines and 4G/5G LTE)
· Dynamic and static routing protocols.
· SD-WAN
· Cloud Connectivity
· Datacenter service delivery
· Network Integration
Certification
- PMP
- CCNA
- ITIL V3 Foundations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Completed 1000+ locations the SD-wan Implementation Project on time.
- Reduced repeated issues 35% to 22% through service improvements plans.
- Operation cost reduced up to 30% through Network restructured in Tulip Telecom.
- Delivery timeline is reduced to 5 to 7 days via best practice implementation in SIFY.
- Completed 50+ Knowledge sharing sessions to inter and intra Teams.
Timeline
Project Manager
Bharti Airtel Limited
08.2022
Resident Engineer
Bharti Airtel Limited
07.2021 - 08.2022
Project Manager
Sify Technologies Ltd
02.2014 - 08.2018
Manager- Customer Service & Delivery
Bharti Airtel Limited
08.2008 - 02.2014
Manager - NOC & Infrastructure Operations
Tulip telecom Ltd
09.2006 - 07.2008
Engineer -Service & Delivery
Bharti Airtel Ltd (Airtel Business Enterprise Division)
10.2004 - 09.2006
Network Engineer
Jesuit Technologies Private Limited
01.2003 - 10.2004
Network Engineer
Digital Wave Technologies & Research Institute (P) Ltd.
03.2001 - 12.2002
Production Engineer
Well worth
11.1999 - 12.2000
Production Engineer
MOS Power system
10.1996 - 11.1999
- PMP
- CCNA
- ITIL V3 Foundations
Diploma - Electronics and Communication Engineering
TN Technical education and training board
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