Asha Satish Bhalerao
Pune
Summary
Organized Deputy Manager with strong leadership, customer service and sales expertise. Trustworthy, reliable and always professional. Superb customer service and leadership talents. Adept in investigating and handling customer issues and complaints.
Overview
15
15
years of professional experience
Work History
Deputy Manager
HDFC Credila Financial Services Pvt ltd
Pune
04.2023 - Current
- Worked closely with customers to understand needs and resolve diverse issues.
- Maintained current understanding of company offerings to better serve customers and team members.
- Enforced company policies and procedures to strengthen operational standards.
- Assisted with planning and developing company initiatives and projects.
- Coordinated with other departments to ensure smooth functioning of activities.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Planned and completed group projects, working smoothly with others.
Assistant Manager
HDFC Credila Financial Services Ltd
Pune
01.2016 - 03.2023
- Coordinated with other departments to ensure smooth flow of operations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
Customer Experience Officer
Kelly India Services Pvt Ltd
Pune
11.2013 - 12.2015
- Answered customer inquiries via telephone, email, online chat, and in-person.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Identified opportunities to improve processes related to customer service operations.
- Provided customers with product information and support to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Senior Operation Executive
Axis Securities Ltd
Pune
11.2011 - 10.2013
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Co-Ordinator
Sarathi Enterprises Pune
Pune
03.2009 - 10.2011
- Planned and managed operations to achieve objectives within budgets.
- Maintained records of customer needs and preferences.
Education
MA(ECONOMICS) - Economics
Abhsaheb Garware College
Pune04-2010
JOURNALISM (PGDCJ) -
01.2007
Bachelor of Arts -
Bhonsala Military College Nashik
Pune01.2005
HSC -
01.2002
SSC -
01.2000
Skills
- Knowledge of Personal Loan
- Knowledge of Educational loan
- Problem solving ability
- Team leader & Team Player
- Ms Office Word, excel &Power Point
- Quick Decision-Making Abilities
Academic Projects Profiles
Study Of Mutual Funds
Extra Curricular Activities Achievements
- Completed 3 years ‘Military Training’ of Horse Riding, Weapon Training, Basic, Swimming, Boating, Endurance Training, Yoga, Self Defence, & Obstacle Training from Bhonsala Military college Nashik (2002 to 2005)
- Completed Basic Share Market Course in Pune Stock Exchange
- Participated in Football, Korf ball & Soft ball at zonal level
- Won ‘Best Swimmer’ award at college level
- Won ‘Best Horse rider’ award at college level
- Won ‘Best Player’ award at college level
- Active participation in N.C.C
Personal Information
- Date of Birth: 06/26/84
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
English, Marathi, Hindi
Hobbies and Interests
Playing, Swimming, Listening songs
Disclaimer
I hereby declare that all the above information is true to the best of my knowledge and belief.
Affiliations
AbhsahebSarathiCredilaCredilaKorfDefense1 Completed 3 years ‘Military Training’ of Horse Riding,Weapon Training,Swimming,Boating,Endurance Training,Yoga, Self Defense,& Obstacle Training from
Bhonsala Military college Nashik( 2002 to 2005)
2. Completed Basic Share Market Course in Pune Stock Exchange.
3 Participated inKorftinKorftballbaKorfamp; Soft ball at zonal level.
4 Won ‘Best Swimmer’ award at college level.
5 Won ‘Best Horse rider’ award at college level.
6 Won ‘Best Player’ award at college level.
7 Active participation in N.C.C
Bhonsala Military college Nashik( 2002 to 2005)
2. Completed Basic Share Market Course in Pune Stock Exchange.
3 Participated inKorftinKorftballbaKorfamp; Soft ball at zonal level.
4 Won ‘Best Swimmer’ award at college level.
5 Won ‘Best Horse rider’ award at college level.
6 Won ‘Best Player’ award at college level.
7 Active participation in N.C.C
Languages
Marathi
First Language
English
Elementary (A2)
A2
Hindi
Intermediate (B1)
B1
Timeline
Deputy Manager
HDFC Credila Financial Services Pvt ltd
04.2023 - Current
Assistant Manager
HDFC Credila Financial Services Ltd
01.2016 - 03.2023
Customer Experience Officer
Kelly India Services Pvt Ltd
11.2013 - 12.2015
Senior Operation Executive
Axis Securities Ltd
11.2011 - 10.2013
Co-Ordinator
Sarathi Enterprises Pune
03.2009 - 10.2011
MA(ECONOMICS) - Economics
Abhsaheb Garware College
JOURNALISM (PGDCJ) -
Bachelor of Arts -
Bhonsala Military College Nashik
HSC -
SSC -
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