Zimi Baleva

1. Designation : Assistant manager

Tenure: March 2022 To March 2024

2. Designation: Deputy manager

Tenure: April 2024 to countie working

Established processes for monitoring customer satisfaction levels.

Performed VKYC process cross selling, Personal Loan Insurance, Credit Cards, Auto Loans, Life Insurance work Prepared monthly progress reports detailing achievements against set targets.

Analyzed customer data to ensure compliance with KYC and AML regulations. Managing mortgage attached general insurance products.

Specification in health insurance and home insurance product

1. Designation : Mis condineer

Tenure: Nov2017 To March2018

2. Designation: Hub Sdo

Tenure: April 2018 To March 2019

3. Designation : Service officer

Tenure: April 2019 to July 2019

Resolved customer complaints in a timely manner.

Any type of work in the branch. Clearing cheques, closing other products, doing many tricks of work in the bank

Hdfc bank

• phone banking
• Provided customers with accurate information about products, services, features, and benefits.
• Cross-sold appropriate products according to individual customer needs.
• Verified customer identity before providing any confidential information over the phone.

Airtel postpaid

• Designation : Team Leader

Provided coaching and feedback on employee performance, encouraging professional development

Worked effectively in tea environments to make the workplace more productive. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.