KAJAL
New Delhi
Summary
Banking professional with 3+ years of experience in branch operations, CASA sales, and customer relationship management. Proven track record of consistently exceeding sales targets (90-100%), managing high-value client portfolios, and driving revenue growth through cross-selling of insurance, loan, and investment products. Strong expertise in KYC/AML compliance, audit readiness, and operational efficiency. Seeking to leverage operation and relationship management skills in a growth-oriented banking or financial services role.
Overview
4
4
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work History
Deputy Manager
Axis Bank
12.2024 - 10.2025
- Achieved 110–125% of CASA and cross-selling targets, contributing significantly to branch revenue growth
- Acquired and managed a portfolio of 200+ clients, enhancing customer retention and engagement
- Generated revenue through cross-selling of insurance, loan, and investment products
- Managed daily branch operations including high-value transactions, account servicing, and compliance checks
- Ensured strict adherence to KYC/AML and RBI regulatory guidelines, maintaining audit readiness
- Resolved customer queries and service requests efficiently, improving overall customer satisfaction
- Mentored junior staff and supported team members to improve branch productivity and performance
Assistant Manager
Kotak Mahindra Bank
01.2022 - 12.2024
- Promoted within 2.5 years based on strong performance and target achievement
- Consistently achieved 100–120% sales targets through effective customer engagement strategies
- Executed and managed cash handling, ATM operations, and branch reconciliation with high accuracy
- Handled customer queries, complaints, and service requests, ensuring high satisfaction levels
- Maintained compliance with audit, regulatory, and operational standards
- Actively contributed to Demat and insurance sales drives, supporting branch revenue goals
Education
Bachelor of Commerce (B.Com) -
Delhi University
06.2015 - 10.2026
Master of Commerce (M.Com) -
IGNOU University
06.2018 - 09.2020
12th -
C.B.S.E
01-2014
Skills
- CASA Sales & Liability Products
- Customer Acquisition & Relationship Management
- Cross-Selling (Insurance, Loans, Investment Products)
- Branch Operations & Cash Handling
- KYC & AML Compliance
- Audit & Regulatory Compliance (RBI Guidelines)
- Client Retention & Service Excellence
- Financial Product Advisory
- Conflict Resolution & Problem Solving
Certification
- Tally
- Diploma in Financial Accounting
- Diploma in Software Applications (MS Office, Advanced Excel , Power Point)
- NCC ‘C’ Certificate (Grade A)
KEY ACHIEVEMENTS
- Consistently exceeded CASA and cross-selling targets (up to 125%)
- Recognized for contribution in Demat and Insurance sales campaigns
- Successfully managed high-value customer portfolios and transactions
- Qualified in Forex Card Champions League (internal recognition
Extracurricular Activities
- Active NGO member for 8 years (Divya Jyoti Jagrati Sansthan)
- 'A' Grade in NCC top level 'C' certificate
- Participated in 'Self Defence Training Programme'
- First prize in Recycle of Waste Material Competition (Mosaic Workskills Pvt Ltd)
Hobbies and Interests
- Art and Craft
- Dance
- Meditation
- Travel and Editing videos
Languages
- English
- Hindi
Timeline
Deputy Manager
Axis Bank
12.2024 - 10.2025
Assistant Manager
Kotak Mahindra Bank
01.2022 - 12.2024
Master of Commerce (M.Com) -
IGNOU University
06.2018 - 09.2020
Bachelor of Commerce (B.Com) -
Delhi University
06.2015 - 10.2026
12th -
C.B.S.E