Ashik Ali
Senior Application Engineer
Trichy
Summary
To obtain a career that challenges and fulfils my passion and be a creative Professional. Seeking to leverage leadership expertise.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
11
11
Certifications
Work History
Senior Application Engineer
Crestron Software Development India Pvt Ltd
9 2021 - Current
- Subject Matter expert for Crestron unified communication products, Fusion, Xio cloud, AV over IP solutions and Room Reservation Systems
- Handling all critical technical support for Crestron products
- Provide product design and technical training to dealers & Customers
- Be the MS teams/UC Spokesperson when interacting with other technology teams in the client ecosystem (Exchange, Network, Active Directory, etc.) Consult partners and end users about MTR room design and prerequisite details and share proactively the necessary documents
- Involve end-to-end project development for larger Microsoft Teams Room implementations
- Responsible to provide support for fusion installation, Configuration, Programming, and licensing
- Responsible to handle support for Room reservation systems with Mail server integration like O365, Exchange, GWS, IBM Lotus Notes, Robin, Zoom..etc
- Responsible to provide end to end support for larger Crestron AV over IP Solutions (DM-NVX)
- Expertise with switch Configuration like CISCO, Netgear, Extreme..etc
- For Crestron NVX Devices
- Familiarity in IP networking technologies & its security standards and helping in getting company product line approved on the customer environment by passing the Vulnerability Assessment (VA) testing
- Mastered company product line and managed solution discussions with live demonstrations & PoC for customers, key partners, and AV consultants
- Contribute and proved successful working within tight deadlines and fast paced atmosphere by identifying short-term and long-range issues and recommending courses of action
- Proactively coached and developed system integrators to deliver outstanding customer service when it comes to Crestron network products like Fusion, NVX, Flex and Digital media devices
- Earned highest individual appreciation by peers for pro-active support.
Operation Executive/Tech support
TCS (Core Integra Consulting Services Ltd)
10.2012 - 06.2018
- Conducting digital assessment like IBPS, GATE, IIT, AIIMS,CAT,..etc Client interaction for requirement gathering, risk assessment, finalization of technical specifications Responsible to install, setup, maintain network and configure the peripherals, cabling and equipment accordingly as per the requirement
- Responsible for monitor whether all the components are available for successful
- Responsible for maintaining the Backup server and network, hardware, software, files on a regular basis as per the company policies
- Timely analyze whether any repairs or replacement is needed
- LAN connectivity with multiple PC's
- Responsible for configuring and troubleshooting SWITCHES
- Responsible for troubleshooting Microsoft windows issues
- Responsible for maintaining the network & troubleshooting the network related issues Responsible for troubleshooting the internet issues.
Education
Bachelor of Engineering in Electronics and Communication -
Dhaanish Ahmed College of Engineering
Chennai, India 01.2008 - 04.2012
Higher Secondary Certificate - undefined
Alagappa Model Higher Secondary School
Karaikudi, India 01.2006 - 04.2008
Secondary school leaving certificate - undefined
Alagappa Model Higher Secondary School
Karaikudi, India 01.2004 - 04.2006
Skills
Design, Install, Commission, Program & Support current running models of Crestron Systems and its product lineundefined
Certification
CCNA Certified
Summary Of Experience
Possessing almost 12 years of experience in the field of Tech Support where AV support, Networking, Windows and Planning, Implementation, Administration and Troubleshooting are involved with multiple platforms.
Personal Information
- Date of Birth: 04/06/1991
- Gender: Male
- Marital Status: Married
Languages
Tamil & English
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and belief. I bear the responsibility of its correctness.
Timeline
Operation Executive/Tech support
TCS (Core Integra Consulting Services Ltd)
10.2012 - 06.2018
Bachelor of Engineering in Electronics and Communication -
Dhaanish Ahmed College of Engineering
01.2008 - 04.2012
Higher Secondary Certificate - undefined
Alagappa Model Higher Secondary School
01.2006 - 04.2008
Secondary school leaving certificate - undefined
Alagappa Model Higher Secondary School
01.2004 - 04.2006
Senior Application Engineer
Crestron Software Development India Pvt Ltd
9 2021 - Current
CCNA Certified
Microsoft Teams Administrator Associate (MS-700) certified.
Complete MCSE
Crestron CTI-P301_ Advanced Programming Skills
Crestron NVX Design and Application (DM- NVX)
Crestron Flex for Teams Room Solutions (CTI- FT)
Crestron Fusion Programmer (CTI-FUSION-P)
CTI-P201 Core System Programming
Crestron Digital Media Networking Certification
Crestron Flex for Zoom Room Solutions (CTI-FZ)
Advanced Design for Automate VX.
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