Ashish

NOC Operations:

• Monitored and troubleshot SDN networks, ISL links, switches, and nodes using Grafana, Kibana, and Alerta.
• Managed VNF testing on customer portals and handled maintenance for ISL & switch ports.
• Created & escalated tickets using Jira & Global Service Desk, ensuring timely issue resolution.

SOC Analyst:

• Monitored security incidents using Wazuh, Trellix, Devo, Observium, Patch Manager Plus, IRIS.
• Ensured CIS compliance for Linux systems, implementing security hardening measures.
• Investigated and resolved security threats using SIEM, EDR, and network monitoring tools.

System Administrator & Linux Support:

• Monitored Windows and Linux servers using Azure, Nagios, and PRTG.
• Managed server backups, SSL certificates, and website deployments (FTP, DB, DNS, replication).
• Troubleshot server performance issues (RAM, memory, database access, FTP, DNS cache

Networking and System Administration

• Managed VLANs, Active Directory, DNS, DHCP, and Group Policies for office network infrastructure.
• Configured and maintained network hardware (Cat6 cables, APs, switches, routers, firewalls, IP cameras).
• Implemented ACLs, NAT, PAT, VPNs, and Tunnels for secure network access.

IT Support and Desktop Administration

• Provided hardware/software troubleshooting for PCs, laptops, telecom, and printers (on-site and remote).
• Set up user accounts, email, and hardware/software installation via Active Directory.
• Logged and resolved IT issues, escalating complex problems to the IT Manager.

Linux and Virtualization

• I installed and maintained the Linux OS, deployed websites, and managed SSL renewals.
• Configured Xrdp and SSH for remote system access.
• Created and managed virtual machines using Hyper-V, Oracle VirtualBox, and PowerShell.
• Built technical training labs for Oracle, SAP, Linux, and Python using NAS storage.