Ashish Kumar
New Delhi
Summary
Highly experienced Assistant Manager in process / team handling operations,
desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Excellent relationship-building,multitasking, and decision making skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Manager (Coordination & MIS)
Solidaridad Regional Expertise Centre
2021.09 - Current
- Co-ordination with PAN India commodity program heads for different reports and MISs
- Keeping a track of the KPIs and related deliverables in the project and sharing the status-quo with the program commodity heads from time to time for pre-planning & implementation
- Responsible for timely submission of monthly/quarterly & yearly project progress narrative reports with the donor
- Submission of Tranche request along with narrative reports and other related activities including handling 3rd party vendor agency
- Taking care of 9 Lacs farmers database spread across 12 states, including MISs and other related activities
- Handling 3rd party vendor for mobile application development & modification for better consumer experiences along with weekly dissemination of advisories.
- Coordination with cross-functional teams for better and improved execution of the KPIs in the project.
Freelance MS-Excel jobs
2017.01 - 2021.09
- Taking-up MS-Excel based corporate projects
- Created Inventory + in-line manufacturing set-up automated system on Excel and eventually uploaded it on Google sheets for a 3rd party vendor of one of the biggest automobile companies
- Created a small inventory system for a transformer manufacturer and supplier to railways and other big organisations
- MS-Excel training on individual as well as corporate level.
Assistant Manager (Retail Back-end Operations)
CNH Capital India Pvt. Ltd.
2016.04 - 2016.12
- Taking care of retail back-end operations & MIS (Pan India) for publishing the same on monthly basis
- Collaborating & liaison with financier partner for release of payments on approved cases and other operational issues
- Compilation of CE retail schemes for approval, provisioning of scheme units, actuals compilation + validation
- Maintaining data for construction equipment (CE) & tractors (AG) and related MIS like Business dashboard, RM productivity, Sales incentive calculations etc
- Maintaining & flashing monthly Dealer penetration, RM, State, Zone wise achievements V/s targets - AG & CE.
Credit Head (Assistant Manager)
Vodafone India Limited
Haryana Circle
2012.03 - 2014.07
- Handled credit operations of Haryana circle while reporting to "Head-Credit & Collections." Taking care of geo-limits, locating negative areas and location-wise sourcing pattern
- Customer's segmentation and strategizing in curbing the risk/exposure after taking collection's feedback
- Bucket-wise, segment wise, credit status wise data analysis and making recommendations/changes in sourcing as well as servicing of existing customers and proposing business case/s as and when required to leadership team.
Sr. Analyst (BTA Card operations)
American Express Banking Corp.
2009.05 - 2012.03
- Handled back-end process for allocated Australian, New Zealand & Singapore business travel accounts
- Created desk-top instruction for sub-process and mentored other team members in getting them coming-up the learning curve on the process.
Executive
UTI BANK through G K C Management services Pvt. Ltd
2004.04 - 2005.05
- Underwriting of personal and home loan applications including other back-end operational aspects for UTI bank including face to face interview with the loan applicant for scrutiny of purpose of taking personal loan.
Analyst (Corporate Underwriting)
American Express Banking Corp.
- Underwriting of new corporates (on basis of financials through CAT scoring) and existing corporate card applications.
Education
PGDBM (Finance) -
Symbiosis Institute of Management Studies, Pune
01.2002
B.Com. -
Delhi University
01.2000
Skills
- Process Management
- Vendor Management
- Team Handling
- Data Analysis
- Program KPI Monitoring
- Process Improvement
- Employee Performance Management
Certification
- Project Management Basics for Non-Project Managers (2024)
- Certificate in Corporate Social Responsibility (CSR) (2023)
- Microsoft Certified MS-Excel Expert Specialist (2018)
- Business Analytics with Excel (2017)
Languages
- English
- Hindi
Accomplishments
· Led a project in American Express on “process mapping & automation” of a (Roc-matching) process within team which eventually resulted in achieving higher business efficiency by running the process with reduced headcount by 35%. A save of $75000 per annum.
· American Express: Handled different type of ongoing/new campaigns for existing Australia & New Zealand middle market accounts & mapped the whole process in a more efficient manner by analysing key control points. Received certificate of appreciation at J/APA level.
· Process improvement on bill delivery. Overall green-bill percentage shoot-up from 12% in April’12 to 21.5% in Mar’13 YTD against the target of 16%. This had direct impact on cost saving of Rs. 2.7 lacs on bill printing on on-going monthly basis. There was a cost of Rs. 0.6 lacs as incentive for this conversion as well. Vodafone.
· Received recognition for decreasing credit barring of circle from 9.40% to 4.52% within 6 months from joining Vodafone and then after reducing it to the level of 2.46% in subsequent months.
· Brought “Haryana Circle” at No.-5 in credit KPIs from 16th rank pan India within 7 months from joining Vodafone and later in one month at No.-1 as well. This was happened first time ever for Haryana.
· American Express: Selected in an intra-company program (American Express) for six months in MIS team to cater EMEA and US market clients and account development managers.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Assistant Manager (Coordination & MIS)
Solidaridad Regional Expertise Centre
2021.09 - Current
Freelance MS-Excel jobs
2017.01 - 2021.09
Assistant Manager (Retail Back-end Operations)
CNH Capital India Pvt. Ltd.
2016.04 - 2016.12
Credit Head (Assistant Manager)
Vodafone India Limited
2012.03 - 2014.07
Sr. Analyst (BTA Card operations)
American Express Banking Corp.
2009.05 - 2012.03
Executive
UTI BANK through G K C Management services Pvt. Ltd
2004.04 - 2005.05
Analyst (Corporate Underwriting)
American Express Banking Corp.
PGDBM (Finance) -
Symbiosis Institute of Management Studies, Pune
B.Com. -
Delhi University
- Project Management Basics for Non-Project Managers (2024)
- Certificate in Corporate Social Responsibility (CSR) (2023)
- Microsoft Certified MS-Excel Expert Specialist (2018)
- Business Analytics with Excel (2017)
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