Summary
Overview
Work History
Education
Skills
Certification
Summary of Qualification:
Extra-Curricular Activities:
Personal Information
Timeline
Generic

Ashish Kumar

New Delhi

Summary

Dynamic retail management professional with a strong foundation in driving sales and enhancing customer satisfaction. Expertise in team collaboration, strategic planning, and inventory control contributes to operational excellence. Recognized for adaptability and reliability in fast-paced environments, consistently delivering results. Proven leader with strong communication skills and a track record of achieving business objectives.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Area Sales Manager

Miniso (UK Lifestyle)
12.2024 - Current
  • Developed and implemented sales strategies to increase market share across multiple regions.
  • Trained and mentored sales teams, enhancing product knowledge and customer engagement techniques.
  • Analyzed sales data to identify trends, adjusting tactics to optimize performance and profitability.
  • Led quarterly performance reviews, setting actionable goals for team development and sales growth initiatives.
  • Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
  • Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
  • Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
  • Streamlined internal processes by working closely with cross-functional teams such as operations, logistics, and finance departments to ensure smooth transactions for customers.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Area Manager (Retail Operations)

Godfrey Phillips (P) Ltd. (24 Seven Convenience Stores)
01.2018 - 11.2024
  • Spearheaded a team of operations associates to surpass productivity goals through strategic initiatives and continuous training and coaching.
  • Worked closely with cross-functional teams to identify operational improvement opportunities and implement solutions to elevate overall performance.
  • Analyze all the weekly & monthly reports for all stores like Inventory, Food Cost, P&L statement.
  • Streamlined inventory management processes, reducing overstock and increasing product turnover.
  • Manpower planning and training, sales building, monitoring finance and budget for the store
  • Developed and executed training programs for staff, resulting in improved customer service and satisfaction ratings.
  • Monitors and controls on-going basis: -
  • Quality level of product and service
  • Customer satisfaction and their feedback.
  • Sanitation, cleanliness and hygiene of the entire store.
  • Ensuring the operation run smoothly.
  • Maintain safety & security procedures.
  • Coordinating with different departments to maintain stock level and for promotions to pull maximum revenue.
  • Control wastage & track daily Variance.

Store Manager

Vishal Mega Mart
05.2017 - 12.2017

A major retail chain offering a variety of products at affordable prices

  • 22% YOY sales growth.
  • Oversaw store management and operations
  • Handled team training and customer satisfaction initiatives

Store Manager

Bharti Retail Ltd. (Easy Day)
08.2014 - 05.2017

A leading supermarket chain providing a wide array of products

  • Recognized for controlling shrink 1% to 0.3%.
  • Led store operations and managed team
  • Implemented customer service initiatives

Restaurant Manager

Pizza Hut Delivery
05.2012 - 07.2014

A well-known restaurant chain specializing in pizza delivery and dine-in service

  • Promoted ARM to RM within 10 months.
  • Managed restaurant operations and ensured compliance with standards
  • Hire & trained people to enhance service delivery

Asst. Restaurant Manager

Nirula's
02.2011 - 05.2012

A well-known restaurant chain offering a variety of cuisines

  • Assisted in managing restaurant operations and customer service
  • Helped train new staff members

Cafe Manager

Cafe Coffee Day
10.2009 - 01.2011

One of the largest cafe chains in India

  • Managed cafe operations and trained staff
  • Ensured customer satisfaction and service quality

Shift Manager

KFC Restaurant
01.2006 - 08.2009

A global fast-food chain specializing in fried chicken

  • Managed shift operations and staff
  • Ensured compliance with service standards

Education

Graduation - Commerce

Delhi University
New Delhi, India
01.2008

12th - Commerce

CBSE Board
New Delhi, India
01.2003

10th -

CBSE Board
New Delhi, India
01.2001

Skills

  • Demonstrated abilities to motivate and lead employees
  • Proven ability to hire select and train the right candidate
  • Able to meet sales goals
  • Good organizational skills and ability to multitask
  • Brand development
  • Goal setting and achievement
  • Business analytics
  • Strategic planning
  • Inventory management
  • Market trend analysis

Certification

  • MBA in Retail and Operations Management.
  • One-year diploma in Computer Application.

Summary of Qualification:

  • Over 19 years' experience including hospitality and retail sector.
  • Highly skilled in overseeing store operations and achieving set goals.
  • Proficient in understanding marketplace needs and strategies needed to drive sales.
  • In depth knowledge of controlling store expenses to maximize profitability.
  • Effective skill in manpower planning and scheduling

Extra-Curricular Activities:

Watching Movies, Listening Music, Playing Chess.

Personal Information

  • Date of Birth: 1st July 1986
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

Area Sales Manager

Miniso (UK Lifestyle)
12.2024 - Current

Area Manager (Retail Operations)

Godfrey Phillips (P) Ltd. (24 Seven Convenience Stores)
01.2018 - 11.2024

Store Manager

Vishal Mega Mart
05.2017 - 12.2017

Store Manager

Bharti Retail Ltd. (Easy Day)
08.2014 - 05.2017

Restaurant Manager

Pizza Hut Delivery
05.2012 - 07.2014

Asst. Restaurant Manager

Nirula's
02.2011 - 05.2012

Cafe Manager

Cafe Coffee Day
10.2009 - 01.2011

Shift Manager

KFC Restaurant
01.2006 - 08.2009

Graduation - Commerce

Delhi University

12th - Commerce

CBSE Board

10th -

CBSE Board
Ashish Kumar