ASHISH MOHAN SINGH
Dedicated Senior Specialist - Office 365 Administrator
Greater Noida
Summary
Credible and Influential Professional offering nearly 17 years of rich industry experience spanning technical roles in the field of Office 365 Administration (Exchange 2010/2013/2016), Technical Support and Troubleshooting Expertise in investigating and resolving complex technical challenges within the Office 365 ecosystem; developing strategic plans and solutions to address acute issues, aiming to maintain system stability and minimize disruptions Excels in utilizing the experience with tools such as Barracuda E-Mail Security Gateway and Cisco IronPort to enhance the security and integrity of email communications within the organization Possess insightful knowledge & hand-on experience on Active Directory of Windows Server 2003/2008/2012/2012R2, O365 and Microsoft Exchange Successfully managed the office365 workload for maintaining security, license and user permissions which includes Exchange Online, SharePoint Online, Office365 Groups and PowerShell etc. Partnered with a managed service provider and senior IT personnel to lead cross-functional teams in the swift resolution of email & messaging infrastructure issues (Teams include Network Services, Security, Server Administrators, Backup and Storage experts, as well as other application teams) Oversaw the migration of on-premises systems to Office 365 and guided the implementation of new features and services; ensuring a seamless transition and optimal utilization of the platform's capabilities Skilled in planning, user training, and continuous learning to drive the effective utilization of Office 365 tools
Overview
18
18
years of professional experience
2
2
Languages
Work History
Senior Specialist (Office 365 Administration)
HCL Technologies India Pvt. Ltd.
03.2013 - Current
- Demonstrating technical skills in spearheading end-to-end Office 365 Administration functions
- Proficiently managing Exchange 2010/2013/2016 in a sizable, clustered on-premises enterprise environment
- Analyzing intricate technical challenges within the environment and devising comprehensive resolutions
- Providing advanced technical support (Level 2) to troubleshoot and resolve issues encountered by end -users related to Office 365 services
- Focusing on the efficient management, optimization, and enhancement of the Office 365 environment
- Crafting a comprehensive multi-year messaging and email roadmap which includes strategizing release schedules for updates and improvements to the Office 365 environment
- Developing, generating, & presenting usage statistics and performance metrics related to the messaging and email environment
- Showcasing excellence in conducting administrative duties like adding, modifying, & deleting group mailboxes/email accounts, while also generating and presenting usage statistics
- Orchestrating the managed service provider's monitoring efforts for the messaging and email landscape
- Architecting a multi-year messaging and email roadmap that encompasses release schedules and improvement initiatives, driving the evolution of the environment
- Working effectively on Barracuda tool (E-Mail security gateway), coupled with hands-on skills in Cisco IronPort technologies
- Overseeing the entire Office 365 environment, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and other related services; ensuring proper configuration, user access, and security settings
- Exhibiting skills in proactively troubleshooting the mail flow issues
- Undertaking administrative duties such as managing group mailboxes, email accounts, and permissions
- Demonstrated a mastery of addressing critical mail outing and mail-flow related issues
- Utilized a wide range of tools, technologies, and methodologies to effectively collaborate with fellow technical specialists when executing designated tasks
- Displayed skills in managing the Mailbox / Backups / Repair / Recovery Inbound/Outbound Mail Flow Troubleshooting on all the version of Exchange server
- Skillfully supported the Exchange Infrastructure for Microsoft Professional Customers for US, UK and APAC region
- Collaborated closely with other Administrators and Engineers of Exchange, Wintel, Network and Security in order to perform the system changes and troubleshooting
- Growth Trajectory: 2020 – Present: Senior Specialist (Office 365 Administration), 2013 – 2020: Specialist (Office 365 Administration)
Benefits Operations Manager
AON Hewitt Associates
04.2011 - 02.2013
- Tools and Applications: Lotus Notes / Citrix Application / Imaging & Content Manager / HRO Maestro / Manager Self Service / RAPID Implementation Tool
Process Trainer for Internet Service Provider AT&T
Convergys India Services Pvt. Ltd.
03.2009 - 03.2011
Senior Tech Support Executive
Dell International Services India Pvt. Ltd.
05.2008 - 01.2009
Technical Support Officer for Pioneer Process
IBM Daksh Business Pvt. Ltd.
12.2006 - 03.2008
Education
M.Sc. - Information Technology
H.N.B. Garhwal University
Uttaranchal 01.2005 - 12 2005
B.Sc. - Information Technology
H.N.B. Garhwal University
Uttaranchal 01.2003 - 12 2003
Skills
Office 365 Administration
Exchange Online
SharePoint Online
Migration Planning
Transitions
Root Cause Analysis
Troubleshooting
Security and Compliance
Performance Monitoring
Optimization
Active Directory
Power Shell Scripting
Roadmap Development
Patch Management
Client Engagement
Stakeholder Engagement
Persuasive
Highly Adaptable
Time Management
Planner
Motivator
Leader
High Business Ethics
Integrity
Effective Communicator
Collaborator
Personal Information
Date of Birth: 06/22/83
Profilesummary - Summary
Dedicated Senior Specialist - Office 365 Administrator with proven track record of successfully implementing, managing, and optimizing Office 365 environments. Adept at overseeing complex migrations, ensuring seamless collaboration, and providing technical L2 support to enhance productivity. Seeking to leverage my expertise in Office 365 Administration to contribute effectively to a dynamic team and drive organizational efficiency; preferably in Delhi-NCR.
Timeline
Senior Specialist (Office 365 Administration)
HCL Technologies India Pvt. Ltd.
03.2013 - Current
Benefits Operations Manager
AON Hewitt Associates
04.2011 - 02.2013
Process Trainer for Internet Service Provider AT&T
Convergys India Services Pvt. Ltd.
03.2009 - 03.2011
Senior Tech Support Executive
Dell International Services India Pvt. Ltd.
05.2008 - 01.2009
Technical Support Officer for Pioneer Process
IBM Daksh Business Pvt. Ltd.
12.2006 - 03.2008
M.Sc. - Information Technology
H.N.B. Garhwal University
01.2005 - 12 2005
B.Sc. - Information Technology
H.N.B. Garhwal University
01.2003 - 12 2003