Ashish Pandey
Mechanical Engineer
Lucknow
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Regional Head-Business Activation (Auto Service)
Exide Industries Limited
UP Central-Lucknow
01.2024 - Current
Handling 637 dealers and 1323 authorised dealers across the region.
MSR,SFT & engineers productivity.
HUPS Spares Inventory Monthly Stock taking.
Onsite Pick-up and Drop TAT.
Maintaining System Hygiene.
Revenue Generation thru AMC, Trolley.
Preparing compensation & performance report of all the dealers & service engineers across the region.
Controliing & Monitoring TAT across all implemented projects.
Senior Service Engineer
Exide Industries Limited
Lucknow
09.2022 - 12.2023
Handled 62 dealer & 197 Authorised dealers.
Handling 12 service executives across territory & 23 Inhouse executives at service centre.
Controlling TAT across all implemented projects.
OEM feedback & reviews for service improvement to OEM customers.
Coordinating between field and plant for premature failure.
Providing Cut open analysis to R&D for product improvement.
Handling HUPS & Inverter battery complaints across territory and improving customer satisfaction.
Managing operations of Service Centre & controlling excessive warranty claims.
Dealer Satisfaction & customer delightness.
Scrap Handling at service centre & maintaining 5S at service centre.
Strategy Planning for smooth operation at service centre.
Senior Service Engineer
Exide Industries Limited
Aligarh
09.2020 - 09.2022
Handled 30 dealer & 103 Authorised dealers.
Controlling TAT across all implemented projects.
OEM feedback & reviews for service improvement to OEM customers.
Coordinating between field and plant for premature failure.
Providing Cut open analysis to R&D for product improvement.
Handling HUPS & Inverter battery complaints across territory and improving customer satisfaction.
Managing operations of Service centre & controlling excessive warranty claims.
Dealer satisfaction & customer delightness.
Service Engineer
Exide Industries Limited
Bareilly
09.2017 - 09.2020
Handled 25 dealer & 97 Authorised dealers.
Controlling TAT across all implemented projects.
OEM feedback & reviews for service improvement to OEM customers.
Coordinating between field and plant for premature failure.
Providing Cut open analysis to R&D for product improvement.
Handling HUPS & Inverter battery complaints across territory and improving customer satisfaction.
Education
Bachelor of Technology - Mechanical Engineering
Babu Banarasi Das Institute of T&M
Lucknow 04.2001 -
Skills
Operations Management
MS office
SAP
Familiar with Internet Operations
Meetings and presentations
Performance reporting
Business Development
Customer Satisfaction
Staff Training and Development
Process Improvement
Business Administration
Timeline
Regional Head-Business Activation (Auto Service)
Exide Industries Limited
01.2024 - Current
Senior Service Engineer
Exide Industries Limited
09.2022 - 12.2023
Senior Service Engineer
Exide Industries Limited
09.2020 - 09.2022
Service Engineer
Exide Industries Limited
09.2017 - 09.2020
Bachelor of Technology - Mechanical Engineering
Babu Banarasi Das Institute of T&M
04.2001 -