Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ashish Pandey

Ashish Pandey

Mechanical Engineer
Lucknow

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Regional Head-Business Activation (Auto Service)

Exide Industries Limited
01.2024 - Current

Handling 637 dealers and 1323 authorised dealers across the region.

MSR,SFT & engineers productivity.

HUPS Spares Inventory Monthly Stock taking.

Onsite Pick-up and Drop TAT.

Maintaining System Hygiene.

Revenue Generation thru AMC, Trolley.

Preparing compensation & performance report of all the dealers & service engineers across the region.

Controliing & Monitoring TAT across all implemented projects.

Senior Service Engineer

Exide Industries Limited
09.2022 - 12.2023

Handled 62 dealer & 197 Authorised dealers.

Handling 12 service executives across territory & 23 Inhouse executives at service centre.

Controlling TAT across all implemented projects.

OEM feedback & reviews for service improvement to OEM customers.

Coordinating between field and plant for premature failure.

Providing Cut open analysis to R&D for product improvement.

Handling HUPS & Inverter battery complaints across territory and improving customer satisfaction.

Managing operations of Service Centre & controlling excessive warranty claims.

Dealer Satisfaction & customer delightness.

Scrap Handling at service centre & maintaining 5S at service centre.

Strategy Planning for smooth operation at service centre.

Senior Service Engineer

Exide Industries Limited
09.2020 - 09.2022

Handled 30 dealer & 103 Authorised dealers.

Controlling TAT across all implemented projects.

OEM feedback & reviews for service improvement to OEM customers.

Coordinating between field and plant for premature failure.

Providing Cut open analysis to R&D for product improvement.

Handling HUPS & Inverter battery complaints across territory and improving customer satisfaction.

Managing operations of Service centre & controlling excessive warranty claims.

Dealer satisfaction & customer delightness.

Service Engineer

Exide Industries Limited
09.2017 - 09.2020

Handled 25 dealer & 97 Authorised dealers.

Controlling TAT across all implemented projects.

OEM feedback & reviews for service improvement to OEM customers.

Coordinating between field and plant for premature failure.

Providing Cut open analysis to R&D for product improvement.

Handling HUPS & Inverter battery complaints across territory and improving customer satisfaction.

Education

Bachelor of Technology - Mechanical Engineering

Babu Banarasi Das Institute of T&M
Lucknow
04.2001 -

Skills

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Timeline

Regional Head-Business Activation (Auto Service)

Exide Industries Limited
01.2024 - Current

Senior Service Engineer

Exide Industries Limited
09.2022 - 12.2023

Senior Service Engineer

Exide Industries Limited
09.2020 - 09.2022

Service Engineer

Exide Industries Limited
09.2017 - 09.2020

Bachelor of Technology - Mechanical Engineering

Babu Banarasi Das Institute of T&M
04.2001 -
Ashish PandeyMechanical Engineer