Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Handling 637 dealers and 1323 authorised dealers across the region.
MSR,SFT & engineers productivity.
HUPS Spares Inventory Monthly Stock taking.
Onsite Pick-up and Drop TAT.
Maintaining System Hygiene.
Revenue Generation thru AMC, Trolley.
Preparing compensation & performance report of all the dealers & service engineers across the region.
Controliing & Monitoring TAT across all implemented projects.
Handled 62 dealer & 197 Authorised dealers.
Handling 12 service executives across territory & 23 Inhouse executives at service centre.
Controlling TAT across all implemented projects.
OEM feedback & reviews for service improvement to OEM customers.
Coordinating between field and plant for premature failure.
Providing Cut open analysis to R&D for product improvement.
Handling HUPS & Inverter battery complaints across territory and improving customer satisfaction.
Managing operations of Service Centre & controlling excessive warranty claims.
Dealer Satisfaction & customer delightness.
Scrap Handling at service centre & maintaining 5S at service centre.
Strategy Planning for smooth operation at service centre.
Handled 30 dealer & 103 Authorised dealers.
Controlling TAT across all implemented projects.
OEM feedback & reviews for service improvement to OEM customers.
Coordinating between field and plant for premature failure.
Providing Cut open analysis to R&D for product improvement.
Handling HUPS & Inverter battery complaints across territory and improving customer satisfaction.
Managing operations of Service centre & controlling excessive warranty claims.
Dealer satisfaction & customer delightness.
Handled 25 dealer & 97 Authorised dealers.
Controlling TAT across all implemented projects.
OEM feedback & reviews for service improvement to OEM customers.
Coordinating between field and plant for premature failure.
Providing Cut open analysis to R&D for product improvement.
Handling HUPS & Inverter battery complaints across territory and improving customer satisfaction.