Ashley Arthur
Pune,MH
Summary
Proven in enhancing customer satisfaction, I leveraged excellent problem-solving abilities and a strong customer service background at Credance to efficiently manage high-volume inquiries. As a Store Manager in Training at Sunrise Cafe, I streamlined operations and boosted efficiency, showcasing my adeptness in call center operations and commitment to optimal customer experience.
Overview
1
1
year of professional experience
Work History
Customer Care Executive
Credance
Pune
08.2023 - 02.2024
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Store Manager in Training
Sunrise Cafe
Old Goa
09.2022 - 06.2023
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
Education
S.S.C -
St. Patrics High School
PuneH.S.C -
St. Vincent Collage
PuneSkills
- Customer Support
- Excellent problem-solving abilities
- Call Center Operations
- Customer service background
Languages
English
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Timeline
Customer Care Executive
Credance
08.2023 - 02.2024
Store Manager in Training
Sunrise Cafe
09.2022 - 06.2023
S.S.C -
St. Patrics High School
H.S.C -
St. Vincent Collage