ASHOK KUMAR H
Bangalore,Karnataka
Summary
ASHOK KUMAR H
PERSONAL DETAILS
- Contact: ashokhoskera@gmail.com
- Phone: +91-8660381258
PROFESSIONAL SUMMARY
Highly experienced and results-driven professional with a strong background in Software Development, IT Application Development, and Technical Program Management, currently excelling as a Support Engineer IV. Demonstrates a proven track record of delivering high-quality software solutions, managing complex technical projects, and improving operational efficiency and incident response. Skilled in translating user needs into actionable technical requirements, implementing robust and scalable systems, and driving continuous improvements in product performance and support operations. Recognized for a strategic approach to problem-solving and a commitment to delivering value across cross-functional teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Support Engineer IV
Amazon Development Center
07.2025 - Current
- Led alarm re-configuration for CTI Revamp, localizing alarms within each service to improve monitoring accuracy and control.
- Analyzed and managed recurring alarms, reducing false positives by adjusting thresholds and fixing root causes, supported by detailed documentation and runbooks.
- Implemented dynamic UI controls to disable Severity-1 ticket creation for specific categories using JavaScript MutationObserver, enhancing incident management controls.
- Extracted missing data from Argus to ensure data integrity and accurate reporting.
- Configured Customer Service Event Logging (CSEL) events across portals and created project trackers to manage the configuration process effectively.
- Developed and implemented on-call Standard Operating Procedures (SOP), improving incident response times and operational efficiency with SLAs and verification steps.
- Enabled EasyShip functionality in UK and Germany by configuring backend and frontend systems rapidly with thorough testing.
- Created an On-call Tracker tool for Support Engineers to streamline task documentation and reporting during on-call shifts.
- Created Run-books for the Applications used , Incident Responses
Support Engineer III
Amazon Development Center
12.2024 - 06.2025
- Involved in incident management and troubleshooting for critical production systems.
- Collaborated with development teams to identify and resolve root causes of issues.
- Contributed to the improvement of monitoring tools and operational processes.
- Assisted in documenting system configurations and operational procedures.
Technical Program Manager - Incharge
Amazon Development Center
08.2024 - 10.2024
- Led the migration of Kingfisher OCR self-services to DeepSea platform.
- Managed development of custom DeepSea flows and functions.
- Coordinated implementation of batch processing and bulk upload features.
- Project Management: Led development of DeepSea functions and workflows for GSRC use cases. Managed convergence between Kingfisher and DeepSea platforms. Coordinated with multiple teams (SDE, SE, PM) for project delivery. Tracked project milestones and deliverables.
- Technical Integration Management: Oversaw integration of 8 DeepSea services including Grab Text , OCR + Translate , Keyword matching , Label & Entity Detection , Signature Detection , Key-Value extraction , Excel Translation , and Pictogram detection.
- Timeline Management: Managed implementation timelines from April 2024 to October 2024. Coordinated multiple parallel workstreams. Tracked milestone completion and dependencies.
- Major Initiatives: Developed custom workflows like CORSJewelleryPAFlow and CORSTRCPiTAuditsFlow. Integrated with AWS services (Textract, Comprehend). Implemented batch processing for ASIN text extraction and keyword search functionality , integrating with CPP service. Coordinated frontend and backend implementation for Bulk Upload Feature , including API Gateway configuration management and end-to-end testing coordination.
- Key Contributions: Established workflow architecture for DeepSea integration. Coordinated infrastructure changes and deployments. Managed AWS account access and permissions. Implemented comprehensive testing strategy. Coordinated UAT completion. Managed beta and production deployments. Maintained detailed technical documentation. Tracked implementation progress. Managed status updates and reporting. Coordinated issue resolution and risk management.
Software Development Engineer
Amazon Development Center
09.2022 - 12.2024
- Expert JavaScript developer with a proven track record of building complex web applications that scale across multiple users and regions.
- Experienced with AWS APIs and services, with a passion for continuous learning and improvement.
- Skilled technical writer and architect, with a knack for translating complex technical concepts into clear and concise language.
- Passionate about product management and user experience, with a proven track record of delivering successful products.
- Product Management Skills :
- Product requirements gathering and analysis: I have a proven track record of gathering and analyzing product requirements from both technical and non-technical stakeholders. This includes conducting user interviews, creating user personas, and writing user stories.
- User experience design: I have a strong understanding of user experience (UX) design principles and how to create products that are easy to use and enjoyable. I have experience with a variety of UX design tools and techniques, including wireframing, prototyping, and usability testing.
- Data analysis and visualization: I am proficient in using data analysis and visualization tools to understand user behavior and make informed product decisions. I have experience with a variety of data analysis techniques, including A/B testing, cohort analysis, and regression modeling.
- A/B testing: I have a strong understanding of A/B testing and how to use it to improve product performance. I have experience running A/B tests on a variety of products, including web applications, mobile apps, and software products.
- Agile methodology: I am experienced in using agile methodology to develop products. I have experience working with scrum teams and following an iterative development process.
- Product roadmap development: I have experience developing product roadmaps that align with business goals and user needs. I am able to prioritize features, estimate timelines, and track progress.
- Technical writing: I am proficient in technical writing and can communicate complex technical concepts in a clear and concise way. I have experience writing user documentation, API documentation, and technical white papers.
IT Application Development Engineer
Amazon Development Center
12.2019 - 09.2022
- Developed a browser extension framework that is compatible with Google Chrome and Mozilla Firefox, using JavaScript, NPM, Webpack, jQuery, and Bootstrap. This framework automates business processes and integrates with internal data providers.
- Developed an API service and integrated APIs with different widgets and Monkey widgets to optimize and increase time efficiency for multiple users. This solution eliminated the need for users to investigate multiple portals, and instead, they could get multiple data sources from different portals in a single widget.
- Involved in writing and reviewing technical design and system architecture designs. This experience has given me a deep understanding of the software development process and how to create scalable, reliable, and maintainable systems.
Senior Risk Analyst
Amazon Development Center
11.2019 - 12.2019
- Developed Web Portal for Teams for operational Excellence CIM, SPACE using C#, Mssql, javascript, Windows Azure
- Created Web Portal within Process for better Automation.
- Solely and individual contributor Responsible for building Web Application Performance Management tool which was used to track the performance of employees across cross org teams
- Understand the requirements of Operations managers / others and map them with the data sources
- Identify new pattern of risk and make recommendations for new controls and improved monitoring
Risk Investigator
Amazon Development Center
02.2016 - 11.2019
- Understand the TRMS operations processes
- Understand the vision, direction and culture of the team by managing individual and team performance expectations and goals, driving innovation and raising the performance across the operations team.
- Understand the requirements of Operations managers / others and map them with the data sources
- Identify new pattern of risk and make recommendations for new controls and improved monitoring, use statistical analysis to segment customer behavior and develop targeted solutions.
- Investigate/Analyze and apply strategy and Analytic Methodologies to provide accurate results with intention of customer satisfaction.
- Investigate violations, educate and enforce Amazon's User Agreement/Privacy Policy.
- Identifying spam, scam, fraud, impersonation, ATO (hacked accounts) and take appropriate action.
Process Associate
Altisource Technology
04.2015 - 01.2016
- Maintaining Clients, Discussing Business Agenda, Handling Client Data.
- Requesting approval, coordinating and deploying to Prod
- Giving demos, presentation to clients.
- Interacting with Customers.
- Loan Processing Documents verification and validation.
- Well Versed with TrackAll application. Smartflow.
Operations Engineer
Ind Intellect Pvt. Ltd
06.2011 - 03.2012
- Expertise in market research, analysis and digital marketing.
- Responsible of handling south India clients of 30 Plus
- Experience in functional testing, regression testing, non-functional testing, verification and validation testing.
- Experience in web-based application Testing.
- Expertise in documentation: Test plans, Test strategy, Test Case generation, Project status reporting.
- Excellent problem solving and debugging skills.
- Ability to work as a part of a team as well as independently.
- Excellent communication and interpersonal skills.
Education
B.E -
City Engineering College
Bangalore08.2010
Skills
- JavaScript, TypeScript, Amazon Web Services (AWS), Nodejs, AWS Cloud Development Kit (CDK), AWS Lambda, Amazon S3, Amazon Route 53, API Gateways, Amazon DynamoDB, Product Management and Project Management
- Technical writing
- Software debugging expertise
- Project coordination
- Technical application support
- System design analysis
- Requirements gathering
- Technical project planning
- Resource management
- Project management
- Effective project planning
- Agile project management
- Technical writing
- Software development lifecycle
LANGUAGES
English
Telugu
Tamil
Kannada
Hindi
LINKS
Linkedin : https://www.linkedin.com/in/ashok-h-269954121/
Certification
- Managing Multiple ProjectsManaging Multiple Projects
- Career Essentials in Project Management by Microsoft and LinkedInCareer Essentials in Project Management by Microsoft and LinkedIn
Timeline
Support Engineer IV
Amazon Development Center
07.2025 - Current
Support Engineer III
Amazon Development Center
12.2024 - 06.2025
Technical Program Manager - Incharge
Amazon Development Center
08.2024 - 10.2024
Software Development Engineer
Amazon Development Center
09.2022 - 12.2024
IT Application Development Engineer
Amazon Development Center
12.2019 - 09.2022
Senior Risk Analyst
Amazon Development Center
11.2019 - 12.2019
Risk Investigator
Amazon Development Center
02.2016 - 11.2019
Process Associate
Altisource Technology
04.2015 - 01.2016
Operations Engineer
Ind Intellect Pvt. Ltd
06.2011 - 03.2012
B.E -
City Engineering College
Similar Profiles
Ayesha KhanAyesha Khan
HR Assistant at Employee Resource Center at Amazon Development Center Private Ltd IndiaHR Assistant at Employee Resource Center at Amazon Development Center Private Ltd India
Bharath ArrojuBharath Arroju
Specialist Customer Service Representative at Amazon Development CenterSpecialist Customer Service Representative at Amazon Development Center
JUVERIYA SHAIKHJUVERIYA SHAIKH
Customer Service Associate at Amazon Development CenterCustomer Service Associate at Amazon Development Center
Niranjan KumarNiranjan Kumar
Vice President at DEUTSCHE BANK (Investment Services)Vice President at DEUTSCHE BANK (Investment Services)
SHASHI SHEKAR N SSHASHI SHEKAR N S
Senior Executive at CBRE South Asia Pvt Ltd. (Client : Fidelity Investments)Senior Executive at CBRE South Asia Pvt Ltd. (Client : Fidelity Investments)