Simran Jadhav
Pune
Summary
Detail-oriented operations and compliance professional with 5+ years of experience across telecom, IT services, and e-commerce domains. Strong background in order management, MIS reporting, product compliance, SOP documentation, and cross-functional coordination. Proven ability to manage escalations, ensure regulatory adherence, and optimize processes to improve quality, efficiency, and customer impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Product Compliance Senior Associate – L3 Analyst
Amazon Development Center
Pune
03.2022 - 08.2024
- Ensured customer safety by reviewing and restricting illegal, hazardous, unsafe, or legally prohibited products on the Amazon platform.
- Developed, revised, and published detailed SOPs, instructions, and compliance guidelines for GSRC and EPR processes.
- Improved process efficiency, TPH, and quality metrics through SOP updates and workflow enhancements.
- Collaborated closely with the product, QA, and engineering teams to identify root causes, analyze logs, replicate critical issues, and support timely bug fixes or patch releases.
- Collaborated with product and engineering teams to escalate and resolve recurring or critical issues.
- Leveraged internal tools and compliance systems to streamline legal, financial, and operational workflows.
- Managed centralized GSRC escalations, including high-level cases escalated to leadership and managing directors.
- Maintained strict confidentiality while handling sensitive legal and compliance-related information.
Technical & Business Operations - L2 Analyst
Amdocs India Pvt. Ltd.
Pune
09.2019 - 12.2021
- Working as a Technical and Business Operations L2 Analyst on the EM OMC Broadband Project.
- Assisting AT&T customer service support teams to resolve technical issues and ensure successful order completion; handling inquiries through live chat and ticketing systems.
- Acting as a production support member, helping project teams troubleshoot and resolve order fallout issues in real time.
- Prepared and analyzed daily, weekly, and monthly MIS reports for business and operations tracking.
- Supporting AT&T applications such as PST, BBNMS, SDP, WFE & Amdocs applications including CRM, EM, OMS, Oxygen Editor, along with various other production and technical support tools.
- Working with PL/SQL programming, performing database updates, analyzing data, and updating technical documentation as required.
- Coordinated with upstream, downstream, and IT development teams to resolve escalations efficiently.
- Worked on Order to activation (O2A) process and its integration with CRM.
- Worked on SQL queries updates on XML programming update and workflow customization.
Associate
Tech Mahindra Ltd.
Hinjewadi
07.2018 - 07.2019
- Maintained and recorded data on PIPER (Physical Inventory of Planners & E-records) application as per client requirements.
- Documented and managed physical network routes from MDF exchanges to end-customer premises.
- Supported telecom infrastructure connectivity including MDF, PCP, and DP systems.
- Worked with various cabling types such as copper, fiber optic, armored, infrared fiber, and polythene cables.
- Ensured accurate e-recording and compliance with telecom documentation standards.
Education
Master of Business Administration -
Pune University
Pune01.2020
Bachelor of Computer Applications (BCA) -
Tilak Maharashtra Vidyapeeth
Pune01.2018
Higher Secondary Certificate (HSC) -
Dr. Shamrao Kalmadi Junior College
Pune01.2013
Secondary School Certificate (SSC) -
MAEER’s MIT School
Pune01.2011
Skills
- Operations Management
- Product & Regulatory Compliance
- Order Management Lifecycle
- MIS & Reporting
- SOP Development & Process Improvement
- Escalation Management
- Cross-functional Coordination
- Quality & Productivity Metrics
- Risk Assessment & Compliance Review
Certification
5-Year Certificate Course in Bharatnatyam
Additional Information
Willing to work in operations, compliance, project coordination, and business analyst roles. Strong documentation, communication, and analytical skills.
Preferred Languages
- English
- Marathi
- Hindi
Timeline
Product Compliance Senior Associate – L3 Analyst
Amazon Development Center
03.2022 - 08.2024
Technical & Business Operations - L2 Analyst
Amdocs India Pvt. Ltd.
09.2019 - 12.2021
Associate
Tech Mahindra Ltd.
07.2018 - 07.2019
Master of Business Administration -
Pune University
Bachelor of Computer Applications (BCA) -
Tilak Maharashtra Vidyapeeth
Higher Secondary Certificate (HSC) -
Dr. Shamrao Kalmadi Junior College
Secondary School Certificate (SSC) -
MAEER’s MIT School