Overview
Work History
Education
Skills
Additional Information
Interests
Timeline
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Ashok Pandey

Ashok Pandey

Senior AR Analyst
Noida

Overview

8
8
years of professional experience
6
6
years of post-secondary education

Work History

Senior AR Caller

R1 RCM
Noida
08.2022 - Current
  • Served as a subject matter expert within the AR calling team, providing guidance and support to colleagues seeking advice on challenging account situations.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Trained new AR callers, sharing best practices and fostering a collaborative team environment for continuous improvement.

AR Caller

Pacific BPO
Noida
06.2021 - 07.2022
  • Participated in regular performance evaluations, implementing feedback for continuous improvement in AR calling techniques and performance metrics achievements.
  • Reduced outstanding account receivables by diligently following up on unpaid claims with payers.
  • Maintained strict adherence to HIPAA regulations, ensuring patient privacy and data security during all communication efforts.
  • Achieved performance goals on consistent basis.

Associate Claim Management

Emds Aria India Pvt Ltd
Noida
02.2019 - 02.2020
  • Contributed to team goals by collaborating with peers and sharing best practices for improved performance.
  • Handled multi-line insurance claims proficiently, displaying adaptability across various product types.
  • Collaborated with adjusters and underwriters to verify coverage details, ensuring accurate claim settlements.
  • Followed up with insurance on unresolved issues.

Senior Customer Service Representative

Ienergizer IT Pvt Ltd
Noida
05.2016 - 02.2019
  • Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
  • Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Reduced call wait times by implementing effective time management techniques within the team.

Education

Bachelor Of Business Administration - Business Management

Kamla Memorial College
Sidhi MP
07.2010 - 06.2013

XII Higher Secondary - Art History

Savitri Prakash Children Inter College
Bagahi Robertsganj Sonbhadra Uttar Pradesh
07.2009 - 06.2010

X Secondary - Art History

Nav Jyoti Uchchatar Madhyamik Vidyalay
Churk Robertsganj Sonbhadra UP
07.2007 - 06.2008

Master Of Business Administration - Business Analytics

Uttranchal University
Dehradun Uttrakhand
07.2023 - Current

Skills

    Accounts receivable management

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Additional Information

Full Name - Ashok Kumar Pandey

Father Name - Umashankar Dev Pandey

Mother Name - Prabha Devi Pandey

Marriage Status - Single

Current Address - House no 77, Room no 103, 1st Floor

Street no 3, Vill chalera, Sec 44 Noida GB Nagar Near VOS ngo UP 201301


Permanent Add - Vill Orgai post Bichhi City Robertsganj District Sonbhadra UP 231216

Interests

Indoor game

Cooking

Net surfing

Day to day diary writing

Timeline

Master Of Business Administration - Business Analytics

Uttranchal University
07.2023 - Current

Senior AR Caller

R1 RCM
08.2022 - Current

AR Caller

Pacific BPO
06.2021 - 07.2022

Associate Claim Management

Emds Aria India Pvt Ltd
02.2019 - 02.2020

Senior Customer Service Representative

Ienergizer IT Pvt Ltd
05.2016 - 02.2019

Bachelor Of Business Administration - Business Management

Kamla Memorial College
07.2010 - 06.2013

XII Higher Secondary - Art History

Savitri Prakash Children Inter College
07.2009 - 06.2010

X Secondary - Art History

Nav Jyoti Uchchatar Madhyamik Vidyalay
07.2007 - 06.2008

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Ashok Pandey Senior AR Analyst