Indoor game
Ashok Pandey
Senior AR Analyst
Noida
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Senior AR Caller
R1 RCM
Noida
08.2022 - Current
- Served as a subject matter expert within the AR calling team, providing guidance and support to colleagues seeking advice on challenging account situations.
- Researched billing errors and discrepancies to initiate corrective action.
- Trained new AR callers, sharing best practices and fostering a collaborative team environment for continuous improvement.
AR Caller
Pacific BPO
Noida
06.2021 - 07.2022
- Participated in regular performance evaluations, implementing feedback for continuous improvement in AR calling techniques and performance metrics achievements.
- Reduced outstanding account receivables by diligently following up on unpaid claims with payers.
- Maintained strict adherence to HIPAA regulations, ensuring patient privacy and data security during all communication efforts.
- Achieved performance goals on consistent basis.
Associate Claim Management
Emds Aria India Pvt Ltd
Noida
02.2019 - 02.2020
- Contributed to team goals by collaborating with peers and sharing best practices for improved performance.
- Handled multi-line insurance claims proficiently, displaying adaptability across various product types.
- Collaborated with adjusters and underwriters to verify coverage details, ensuring accurate claim settlements.
- Followed up with insurance on unresolved issues.
Senior Customer Service Representative
Ienergizer IT Pvt Ltd
Noida
05.2016 - 02.2019
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Mentored junior team members, contributing to their professional development and overall team success.
- Reduced call wait times by implementing effective time management techniques within the team.
Education
Bachelor Of Business Administration - Business Management
Kamla Memorial College
Sidhi MP 07.2010 - 06.2013
XII Higher Secondary - Art History
Savitri Prakash Children Inter College
Bagahi Robertsganj Sonbhadra Uttar Pradesh 07.2009 - 06.2010
X Secondary - Art History
Nav Jyoti Uchchatar Madhyamik Vidyalay
Churk Robertsganj Sonbhadra UP 07.2007 - 06.2008
Master Of Business Administration - Business Analytics
Uttranchal University
Dehradun Uttrakhand 07.2023 - Current
Skills
Accounts receivable management
Data entry proficiency
Training and mentoring
Healthcare Industry Experience
Denial Resolution
Software Navigation
Correspondence Writing
Multitasking Abilities
Time Management
Goal Setting
Problem-solving abilities
Team building
Self Motivation
Insurance Company Communication
Audit Procedures
Microsoft Office
Multitasking
Organizational Skills
Additional Information
Full Name - Ashok Kumar Pandey
Father Name - Umashankar Dev Pandey
Mother Name - Prabha Devi Pandey
Marriage Status - Single
Current Address - House no 77, Room no 103, 1st Floor
Street no 3, Vill chalera, Sec 44 Noida GB Nagar Near VOS ngo UP 201301
Permanent Add - Vill Orgai post Bichhi City Robertsganj District Sonbhadra UP 231216
Interests
Cooking
Net surfing
Day to day diary writing
Timeline
Master Of Business Administration - Business Analytics
Uttranchal University
07.2023 - Current
Senior AR Caller
R1 RCM
08.2022 - Current
AR Caller
Pacific BPO
06.2021 - 07.2022
Associate Claim Management
Emds Aria India Pvt Ltd
02.2019 - 02.2020
Senior Customer Service Representative
Ienergizer IT Pvt Ltd
05.2016 - 02.2019
Bachelor Of Business Administration - Business Management
Kamla Memorial College
07.2010 - 06.2013
XII Higher Secondary - Art History
Savitri Prakash Children Inter College
07.2009 - 06.2010
X Secondary - Art History
Nav Jyoti Uchchatar Madhyamik Vidyalay
07.2007 - 06.2008