Ashraf Shaikh
Mumbai
Summary
Experienced Senior Travel Consultant with a strong track record in Air Bookings, Hotel Bookings, Tour Packages, Cruise Packages, and Transportation bookings. Demonstrated ability to ensure customer satisfaction through excellent communication skills. A dedicated team player known for diligent work habits.
Overview
7
7
years of professional experience
Work History
Senior Travel Consultant
ITL World Travel Management Company
Mumbai
06.2024 - Current
- Provided tailored travel solutions for corporate clients in the Saudi market.
- Deliver high-class travel services tailored to elite business needs.
- Managed client requirements and ensured effective communication with corporate travel coordinators.
- Ensured client satisfaction through comprehensive travel arrangements including flights, accommodations, and car services.
Senior Travel Consultant
Tawfeeq Travel
Doha
11.2018 - 02.2024
- Book tickets, reserve accommodation and organize transportation
- Answer client questions about travel destinations and accommodations
- Research and understand customs and international travel requirements
- Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries
- Answer inquiries regarding information such as schedules, accommodations, procedures, and policies
- Promote holiday packages for individuals & families i.e Airtickets, hotels, insurance, transfer and tours
- Promoting various cruise itineraries and cruise offers to client
- Handling and booking Cruise packages
- Handling group ticket bookings and confirming booking with properly used airline terminology, codes, fare basis, airline rules and tariffs
- Prepare customer invoices and accept payments
- Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communication
- Research, study and explore travel destinations
- Suggest suitable travel options to best fit client needs
- Attend industry webinars, conferences and events
- Monitor travel industry trends and prices
- Promote and offer travel industry deals
- Fulfill specific client request
- Maintaining daily sales data and record
- Handling operations and leading team in absence of Supervisor
Travel Consultant
DNATA INTERNATIONAL TRAVEL LTD
Mumbai
12.2017 - 10.2018
- Handled International & Domestic Air bookings and ticketing, Waitlist seat and Follow up
- Handled International & Domestic Hotel bookings
- Provided travel insurance assistance of various insurance companies
- Handled International & Domestic Car Transfer bookings
- Daily Interaction with corporate clients via email
- Handled all arrangements for corporate passengers such as hotel booking, meet and assist services
Education
IATA-International Air Transport Association -
EDUGLOBE AFFILIATED WITH MONTREAL UNIVERSITY
11.2017
Highschooldiploma -
EDUGLOBESCHOOL OF LEARNING
Mumbai01.2017
Bachelor -
PATUCK DEGREE COLLEGE OF COMMERCE AND SCIENCE
Mumbai01.2014
Skills
- Experienced in Amadeus System Operations
- Proficient in MS Office
- Itinerary development
- Travel packages
- Leisure travel
- Itineraries
- Internet Research Skills
- Administrative Support Skills
- Personal Development Interests
- Strategic Guidance
- Exceptional customer service
Languages
- English
- Hindi
References
Vinoth Bhaskar, Operation Supervisor B2B, Tawfeeq Travel, +97474724568, vinoth.baskar@att.qa
Hobbies and Interests
- Photography
- Hiking
- Traveling
- Exploring new places
- Playing cricket
- Gym activities
Personal Information
- Date of Birth: 09/17/92
- Nationality: Indian
- Visa Status: Valid until 10/2024
Awardscertificates
Top Performer - Ezytrip B2B, 10/01/22, Certification of Excellence - Top Performer of the year 2022 Ezytrip B2B Department.
Affiliations
Spending time on the internet to learn more about travel-related updates
Fitness and gymming
Playing sports on weekends, such as cricket
Accomplishments
- Top Performer of the Year 2022 - Ezytrip B2B Department
- Top Seller of the Year 2023 - Escorted Tours Packages (Globus)
Languages
Hindi
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Senior Travel Consultant
ITL World Travel Management Company
06.2024 - Current
Senior Travel Consultant
Tawfeeq Travel
11.2018 - 02.2024
Travel Consultant
DNATA INTERNATIONAL TRAVEL LTD
12.2017 - 10.2018
IATA-International Air Transport Association -
EDUGLOBE AFFILIATED WITH MONTREAL UNIVERSITY
Highschooldiploma -
EDUGLOBESCHOOL OF LEARNING
Bachelor -
PATUCK DEGREE COLLEGE OF COMMERCE AND SCIENCE