Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ashton Browne

Ashton Browne

Dubai

Summary

Strategic and results-oriented Senior Executive in Banking and E-commerce operations with more than 8+ years of experience. A track record of successfully guiding organizations via strategic planning, innovative leadership, and efficient business initiative implementation. adept at creating high-performing teams, promoting a positive company culture, and achieving steady development in sales and profitability. competent in managing change, negotiating challenging corporate settings, and building trusting bonds with important stakeholders. Looking for a chance to use my leadership skills to further the development and success of an innovative company.

Overview

10
10
years of professional experience

Work History

Senior Catalog Specialist

Amazon
09.2020 - Current


  • Handle day-to-day volumes of assigned tasks and ensure the given SLA is met per quality standards.
  • Worked on multiple Projects in improving Productivity and Quality to improvise process standards.
  • Responded to numerous reference calls daily, helping stakeholders with specific information needs.
  • Introduced and implemented advanced media systems, collections and tools into traditional library system.
  • Maintained continuous knowledge of current and newly developed industry technology, making proactive suggestions to improve AV offerings and strategies.
  • Ability to multi task on various tools to maintain accurate product details for better customer experience
  • Ability to manage a team of 10 by allocating work and addressing all queries, tasks and issues faced by the team
  • Active participant in the Fun Team managing weekly calls with WFH Fun activities, creating ideas on creative activities for the team.
  • Implemented process improvements to achieve goals, reduce repetitive effort and improvise process standards.
  • Publish reports for the region to the business leads on a daily basis.
  • Casting detailed information on the productivity met across stakeholders.

Business Development Executive

First Abu Dhabi Bank
03.2020 - 06.2020
  • Build contacts with potential clients for new business opportunities.
  • Professional and effective customer service to be delivered to the clients and management.
  • Submission of applications on daily basis to achieve monthly targets.

Senior Account Maintenance Officer

Citi Corp Services India Pvt. Ltd
07.2016 - 04.2019
  • Solely managing Call backs for the Singapore Operations Team, processing all updates.
  • Address all the online requests by creating requests (URN's – Unique Reference Number) for the customers in terms of their Account Maintenance.
  • Rendering services to customers and ensuring satisfactory resolution to all the queries of the customers that are provided and ensuring Nil Customer complaints/ Escalations.
  • Processing all Updates given by Customers through various channels,right from Account Opening and Account Closure.
  • Heading the Fun at Work team across the whole division helping in Work-Life balance.

Citi Phone Officer

Citi Bank N.A
06.2014 - 07.2016
  • Handle inbound calls for Banking / Credit Cards and render accurate customer service to Citibank Customers
  • Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided.
  • Nil Defects or Escalations (100% adherence to product and process).
  • Ensuring Nil Customer complaints/ Escalations
  • Escalating/highlighting customer problem incidences to the Hierarchical.
  • Cross-selling on products (assets and liabilities products).

Education

Bachelor of Arts - Commerce

Patrician College of Arts And Science
Chennai
05.2014

Skills

  • Product Data Management
  • Content Optimization
  • Data Analysis
  • Attention to Detail
  • Cross-functional Collaboration
  • Market Trends Awareness
  • Digital Marketing Knowledge
  • Project Management
  • Customer Focus
  • Leadership
  • Strategic Planning
  • Executive Communication

Timeline

Senior Catalog Specialist

Amazon
09.2020 - Current

Business Development Executive

First Abu Dhabi Bank
03.2020 - 06.2020

Senior Account Maintenance Officer

Citi Corp Services India Pvt. Ltd
07.2016 - 04.2019

Citi Phone Officer

Citi Bank N.A
06.2014 - 07.2016

Bachelor of Arts - Commerce

Patrician College of Arts And Science

Similar Profiles

CREATE PROFILE
Ashton Browne