Ashton Browne
Dubai
Summary
Strategic and results-oriented Senior Executive in Banking and E-commerce operations with more than 8+ years of experience. A track record of successfully guiding organizations via strategic planning, innovative leadership, and efficient business initiative implementation. adept at creating high-performing teams, promoting a positive company culture, and achieving steady development in sales and profitability. competent in managing change, negotiating challenging corporate settings, and building trusting bonds with important stakeholders. Looking for a chance to use my leadership skills to further the development and success of an innovative company.
Overview
10
10
years of professional experience
Work History
Senior Catalog Specialist
Amazon
Dubai, UAE
09.2020 - Current
- Handle day-to-day volumes of assigned tasks and ensure the given SLA is met per quality standards.
- Worked on multiple Projects in improving Productivity and Quality to improvise process standards.
- Responded to numerous reference calls daily, helping stakeholders with specific information needs.
- Introduced and implemented advanced media systems, collections and tools into traditional library system.
- Maintained continuous knowledge of current and newly developed industry technology, making proactive suggestions to improve AV offerings and strategies.
- Ability to multi task on various tools to maintain accurate product details for better customer experience
- Ability to manage a team of 10 by allocating work and addressing all queries, tasks and issues faced by the team
- Active participant in the Fun Team managing weekly calls with WFH Fun activities, creating ideas on creative activities for the team.
- Implemented process improvements to achieve goals, reduce repetitive effort and improvise process standards.
- Publish reports for the region to the business leads on a daily basis.
- Casting detailed information on the productivity met across stakeholders.
Business Development Executive
First Abu Dhabi Bank
Dubai, UAE
03.2020 - 06.2020
- Build contacts with potential clients for new business opportunities.
- Professional and effective customer service to be delivered to the clients and management.
- Submission of applications on daily basis to achieve monthly targets.
Senior Account Maintenance Officer
Citi Corp Services India Pvt. Ltd
Chennai, India
07.2016 - 04.2019
- Solely managing Call backs for the Singapore Operations Team, processing all updates.
- Address all the online requests by creating requests (URN's – Unique Reference Number) for the customers in terms of their Account Maintenance.
- Rendering services to customers and ensuring satisfactory resolution to all the queries of the customers that are provided and ensuring Nil Customer complaints/ Escalations.
- Processing all Updates given by Customers through various channels,right from Account Opening and Account Closure.
- Heading the Fun at Work team across the whole division helping in Work-Life balance.
Citi Phone Officer
Citi Bank N.A
Chennai, India
06.2014 - 07.2016
- Handle inbound calls for Banking / Credit Cards and render accurate customer service to Citibank Customers
- Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided.
- Nil Defects or Escalations (100% adherence to product and process).
- Ensuring Nil Customer complaints/ Escalations
- Escalating/highlighting customer problem incidences to the Hierarchical.
- Cross-selling on products (assets and liabilities products).
Education
Bachelor of Arts - Commerce
Patrician College of Arts And Science
Chennai05.2014
Skills
- Product Data Management
- Content Optimization
- Data Analysis
- Attention to Detail
- Cross-functional Collaboration
- Market Trends Awareness
- Digital Marketing Knowledge
- Project Management
- Customer Focus
- Leadership
- Strategic Planning
- Executive Communication
Timeline
Senior Catalog Specialist
Amazon
09.2020 - Current
Business Development Executive
First Abu Dhabi Bank
03.2020 - 06.2020
Senior Account Maintenance Officer
Citi Corp Services India Pvt. Ltd
07.2016 - 04.2019
Citi Phone Officer
Citi Bank N.A
06.2014 - 07.2016
Bachelor of Arts - Commerce
Patrician College of Arts And Science