Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

ASHUTOSH KUMAR

Mumbai

Summary

Experienced leader skilled in managing functional operations and projects with more than 6 years of experience in project planning, execution, mass scale operations and hiring. Adept in team leading, team management and handling clients spread across different spectra.

Overview

6
6
years of professional experience

Work History

Divisional Head - Client Delight and Growth

MyGate
10.2023 - Current
  • Spearheaded complete operations for the MyGate Mumbai division, which represents the company's largest market
  • Orchestrated comprehensive execution of strategies and assumed full accountability for the P&L of Mumbai city
  • Managed a team of more than 70 professionals, fostering a collaborative environment and ensuring efficient workflow
  • Delivered an annual revenue of 3CR+ in 10 months from the SaaS vertical leading to revenue growth of 53%
  • Built supply for the CEP business leading to establishment of the vertical leading to revenue growth
  • Maintained 2nd highest revenue generating city for CEP since initiation of the vertical
  • Achieved an outstanding client retention rate of 95%-97% through proactive relationship management and exceptional service delivery

Divisional Manager - Client Delight and Growth

MyGate
10.2021 - 10.2023
  • Led strategic client onboarding efforts, successfully adding around 50 clients per month, resulting in consistent growth and increased market share
  • Facilitated a monthly addition of over 10,000 users to the MyGate application, demonstrating exceptional user engagement and adoption rates
  • Implemented innovative operational strategies to optimize expenditure, resulting in cost savings.
  • Designed and established streamlined processes that contributed to improved operational efficiency and seamless client experiences
  • Collaborated cross-functionally with sales, marketing, and technical teams to align strategies and drive overall company objectives.

MANAGER - Operations and New Initiatives

Pristyn Care
Gurugram
05.2021 - 09.2021
  • Responsible to build a new category for the company - Diagnostics
  • Implemented strategies for both demand and supply
  • Connected and partnered with renowned brands and diagnostic labs PAN India to generate business and drive effective execution
  • Successfully generated revenue worth Rs 11.7 Lakhs in 15 days and succeeded in establishing the vertical
  • Pioneered the expansion into 7 tier-2 cities, playing a pivotal role in the company's growth and market diversification
  • Initiated the expansion process from scratch, conducting comprehensive research to identify cities with potential for sustainable growth
  • Leveraged market insights and analytics to strategically pinpoint cities that aligned with the company's core competencies and objectives

MANAGER - Central Operations

Pristyn Care
11.2020 - 04.2021
  • Responsible for PAN India Operations
  • Managed 3 teams- Patients Ops, Insurance Ops and Planning team
  • Built and expanded a team of 8 executives and 1 TL to 42 executives and 4 TLs
  • Created processes for: category division for ease of function; On-time admission; On-time Surgery and On-Time discharge; infrastructure check; RnR for the team
  • Liaised with stakeholders between the Strategy, Tech & Business excellence teams

LEAD - ERP OPERATIONS - MUMBAI

MyGate
05.2019 - 11.2020
  • Spearheaded the ERP vertical for Mumbai- sales and operations
  • Built a team of 2 managers and 12 executives
  • Successfully on-boarded 200 clients in a span of 3 months
  • Analyzed problem areas and improved strategies
  • Trained and led a team of 4 and 36 Field Executives

SALES MANAGER

Park
12.2019 - 10.2020
  • Responsible for launching business in Mumbai (Central-South) and driving revenue from INR 0 to 6 million in span of 6 months
  • Built a team of 6 sales executives
  • Mapped different areas of Mumbai to build a database of over 2k societies
  • Designed strategies to generate inbound leads resulting in 3x increase in business
  • Managed clients' accounts and revenue generation
  • Launched Pune city as part of business expansion in the month of February

CLIENT ACCOUNT MANAGER

MyGate
08.2018 - 05.2019
  • Managed accounts for more than 150 clients
  • Maintained a 90% client retention and the highest revenue collection across India (contributing to 26% of company's revenue)
  • Procured and managed product

Education

MBA -

IIM Kozhikode
Kozhikode, Kerala
02-2025

University of Delhi -

Delhi School of Economics
01.2016

University of Delhi -

Shaheed Bhagat Singh College
01.2014

Skills

  • Strategy Consulting
  • Process Optimization
  • Stakeholder Management
  • Business Development
  • Team Management
  • Category Management

Languages

Hindi
First Language
English
Proficient (C2)
C2

Affiliations

  • General Secretary - Delhi School of Economics Students Union, DU (2015-2016)
  • Head of Organizing Committee - Ahaan (DSE Annual Fest)

References

  • Ashwani Singh, Vice President, Pristyn Care, +91 9657258570
  • Saquib Aoab, Founder's office - Locofast, Ex - Zonal Manager, Park+, +91 7710899810
  • Mehak Arora, General Manager, CEP Sales, MyGate, 7022426965

Timeline

Divisional Head - Client Delight and Growth

MyGate
10.2023 - Current

Divisional Manager - Client Delight and Growth

MyGate
10.2021 - 10.2023

MANAGER - Operations and New Initiatives

Pristyn Care
05.2021 - 09.2021

MANAGER - Central Operations

Pristyn Care
11.2020 - 04.2021

SALES MANAGER

Park
12.2019 - 10.2020

LEAD - ERP OPERATIONS - MUMBAI

MyGate
05.2019 - 11.2020

CLIENT ACCOUNT MANAGER

MyGate
08.2018 - 05.2019

MBA -

IIM Kozhikode

University of Delhi -

Delhi School of Economics

University of Delhi -

Shaheed Bhagat Singh College
ASHUTOSH KUMAR