ASHUTOSH KUMAR
Mumbai
Summary
Experienced leader skilled in managing functional operations and projects with more than 6 years of experience in project planning, execution, mass scale operations and hiring. Adept in team leading, team management and handling clients spread across different spectra.
Overview
6
6
years of professional experience
Work History
Divisional Head - Client Delight and Growth
MyGate
10.2023 - Current
- Spearheaded complete operations for the MyGate Mumbai division, which represents the company's largest market
- Orchestrated comprehensive execution of strategies and assumed full accountability for the P&L of Mumbai city
- Managed a team of more than 70 professionals, fostering a collaborative environment and ensuring efficient workflow
- Delivered an annual revenue of 3CR+ in 10 months from the SaaS vertical leading to revenue growth of 53%
- Built supply for the CEP business leading to establishment of the vertical leading to revenue growth
- Maintained 2nd highest revenue generating city for CEP since initiation of the vertical
- Achieved an outstanding client retention rate of 95%-97% through proactive relationship management and exceptional service delivery
Divisional Manager - Client Delight and Growth
MyGate
10.2021 - 10.2023
- Led strategic client onboarding efforts, successfully adding around 50 clients per month, resulting in consistent growth and increased market share
- Facilitated a monthly addition of over 10,000 users to the MyGate application, demonstrating exceptional user engagement and adoption rates
- Implemented innovative operational strategies to optimize expenditure, resulting in cost savings.
- Designed and established streamlined processes that contributed to improved operational efficiency and seamless client experiences
- Collaborated cross-functionally with sales, marketing, and technical teams to align strategies and drive overall company objectives.
MANAGER - Operations and New Initiatives
Pristyn Care
Gurugram
05.2021 - 09.2021
- Responsible to build a new category for the company - Diagnostics
- Implemented strategies for both demand and supply
- Connected and partnered with renowned brands and diagnostic labs PAN India to generate business and drive effective execution
- Successfully generated revenue worth Rs 11.7 Lakhs in 15 days and succeeded in establishing the vertical
- Pioneered the expansion into 7 tier-2 cities, playing a pivotal role in the company's growth and market diversification
- Initiated the expansion process from scratch, conducting comprehensive research to identify cities with potential for sustainable growth
- Leveraged market insights and analytics to strategically pinpoint cities that aligned with the company's core competencies and objectives
MANAGER - Central Operations
Pristyn Care
11.2020 - 04.2021
- Responsible for PAN India Operations
- Managed 3 teams- Patients Ops, Insurance Ops and Planning team
- Built and expanded a team of 8 executives and 1 TL to 42 executives and 4 TLs
- Created processes for: category division for ease of function; On-time admission; On-time Surgery and On-Time discharge; infrastructure check; RnR for the team
- Liaised with stakeholders between the Strategy, Tech & Business excellence teams
LEAD - ERP OPERATIONS - MUMBAI
MyGate
05.2019 - 11.2020
- Spearheaded the ERP vertical for Mumbai- sales and operations
- Built a team of 2 managers and 12 executives
- Successfully on-boarded 200 clients in a span of 3 months
- Analyzed problem areas and improved strategies
- Trained and led a team of 4 and 36 Field Executives
SALES MANAGER
Park
12.2019 - 10.2020
- Responsible for launching business in Mumbai (Central-South) and driving revenue from INR 0 to 6 million in span of 6 months
- Built a team of 6 sales executives
- Mapped different areas of Mumbai to build a database of over 2k societies
- Designed strategies to generate inbound leads resulting in 3x increase in business
- Managed clients' accounts and revenue generation
- Launched Pune city as part of business expansion in the month of February
CLIENT ACCOUNT MANAGER
MyGate
08.2018 - 05.2019
- Managed accounts for more than 150 clients
- Maintained a 90% client retention and the highest revenue collection across India (contributing to 26% of company's revenue)
- Procured and managed product
Education
MBA -
IIM Kozhikode
Kozhikode, Kerala02-2025
University of Delhi -
Delhi School of Economics
01.2016
University of Delhi -
Shaheed Bhagat Singh College
01.2014
Skills
- Strategy Consulting
- Process Optimization
- Stakeholder Management
- Business Development
- Team Management
- Category Management
Languages
Hindi
First Language
English
Proficient (C2)
C2
Affiliations
- General Secretary - Delhi School of Economics Students Union, DU (2015-2016)
- Head of Organizing Committee - Ahaan (DSE Annual Fest)
References
- Ashwani Singh, Vice President, Pristyn Care, +91 9657258570
- Saquib Aoab, Founder's office - Locofast, Ex - Zonal Manager, Park+, +91 7710899810
- Mehak Arora, General Manager, CEP Sales, MyGate, 7022426965
Timeline
Divisional Head - Client Delight and Growth
MyGate
10.2023 - Current
Divisional Manager - Client Delight and Growth
MyGate
10.2021 - 10.2023
MANAGER - Operations and New Initiatives
Pristyn Care
05.2021 - 09.2021
MANAGER - Central Operations
Pristyn Care
11.2020 - 04.2021
SALES MANAGER
Park
12.2019 - 10.2020
LEAD - ERP OPERATIONS - MUMBAI
MyGate
05.2019 - 11.2020
CLIENT ACCOUNT MANAGER
MyGate
08.2018 - 05.2019
MBA -
IIM Kozhikode
University of Delhi -
Delhi School of Economics
University of Delhi -
Shaheed Bhagat Singh College
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