ASHUTOSH KUMAR UPADHYAY
REWA
Summary
Dynamic Assistant Branch Manager with expertise in branch operations, customer service, and compliance standards. Proven ability to enhance customer satisfaction and implement effective training programs. Results-driven Assistant Branch Manager skilled in managing team operations and customer relationships. Demonstrated success in risk assessment and compliance, leading to improved branch performance and customer retention. Accomplished professional with a strong background in financial products and risk management. Known for effective customer relationship management and operational excellence, ready to drive compliance and enhance service delivery. Strategic financial professional enthusiastically seeking an Assistant Branch Manager opportunity to apply many years of superior performance in financial roles. Dedicated to providing quality financial products and services to serve corporate goals and customer needs. Aiming to contribute immediate value through an unfailing work ethic and branch operations expertise.
Overview
8
8
years of professional experience
Work History
Assistant Branch Manager
Shriram Finance Limited
Singrauli
09.2017 - Current
- Managed customer inquiries and resolved issues effectively to enhance satisfaction.
- Assisted in daily branch operations and ensured adherence to company policies.
- Coordinated team schedules and delegated tasks to optimize workflow efficiency.
- Supported financial product offerings by providing accurate information to clients.
- Trained new staff on operational procedures and customer service techniques.
- Maintained branch records and ensured compliance with regulatory requirements.
- Conducted regular audits of branch processes to identify improvement areas.
- Collaborated with management to develop strategies for increasing branch performance.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Provided bank leadership in absence of branch manager.
- Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
- Evaluated credit application to determine risk factors and financial feasibility.
Education
Bachelor of Science -
Govt. Model Science College
Rewa01-2013
Skills
- Branch operations
- Customer service
- Financial products
- Compliance standards
- Risk assessment
- Customer relationship management
Languages
English
Advanced (C1)
C1
Hindi
Native
Native
Timeline
Assistant Branch Manager
Shriram Finance Limited
09.2017 - Current
Bachelor of Science -
Govt. Model Science College