Ashwani Singh
Integrated Facility Management / Workplace Solutions
Gurgaon
Summary
Professional Leader with comprehensive experience in planning, directing and managing company work activities, functions and operations. Documented history of facility management and operations to fulfill organization contractual obligations, quality standards and performance objectives. Provides expert direction and guidance to subordinates and formulates work plans.
Overview
22
22
years of professional experience
2
2
Languages
Work History
Deputy General Manager / India Operations Lead
CBRE South Asia Pvt Ltd
04.2019 - 04.2025
- The Deputy General Manager – IFM is responsible for managing end-to-end Integrated Facility Management operations across multiple sites or large campuses. The role ensures operational excellence, safety, compliance, cost efficiency, and a superior workplace experience through effective leadership, process management, and stakeholder engagement.
- Key Responsibilities: 1. Operations Management.
- Oversee day-to-day IFM operations including both Hard and Soft Services (engineering, housekeeping, landscaping, transport, etc.).
- Ensure 100% uptime of critical infrastructure such as HVAC, electrical, fire safety, and utilities.
- Monitor SLAs/KPIs for all outsourced service providers and drive continuous improvement.
- Implement preventive and predictive maintenance schedules.
- Drive operational efficiency through process automation and performance tracking.
- General Administration -
- Supervise administrative functions such as front office, mailroom, travel desk, cafeteria, and employee amenities.
- Manage vendor contracts, AMC renewals, and service-level agreements.
- Plan and execute space management, seating allocation, and office moves.
- Ensure timely procurement and inventory control of consumables and materials.
- Oversee logistics, employee transport, and guesthouse operations.
- EHS (Environment, Health & Safety) -
- Implement and maintain compliance with corporate EHS standards and statutory requirements.
- Conduct regular safety audits, risk assessments, and emergency response drills.
- Drive awareness and training programs to build a proactive safety culture.
- Liaise with government authorities for inspections, approvals, and clearances.
- Promote environmental sustainability initiatives and waste management practices.
- Finance & Budget Management -
- Prepare and manage annual operating and capital expenditure (OPEX & CAPEX) budgets.
- Track expenditures, monitor cost performance, and implement cost-saving initiatives.
- Approve vendor invoices, purchase orders, and ensure accurate billing validation.
- Provide monthly financial and operational MIS reports to management.
- Site Security & Risk Management -
- Oversee site security operations including manned guarding, CCTV surveillance, and access control.
- Develop and maintain emergency preparedness and crisis management protocols.
- Conduct periodic threat and vulnerability assessments.
- Coordinate with local law enforcement agencies and emergency services.
- Project Management & Infrastructure -
- Plan, execute, and monitor facility projects including renovations, retrofits, and new fit-outs.
- Coordinate with consultants, architects, and contractors to ensure adherence to timelines and budgets.
- Manage energy efficiency projects and sustainability programs.
- Oversee implementation of technology platforms such as CAFM/BMS/IWMS for better control and monitoring.
- Vendor & Stakeholder Management -
- Identify, evaluate, and onboard IFM vendors and service partners.
- Negotiate contracts and ensure compliance with company policies and statutory norms.
- Build strong relationships with internal stakeholders, employees, and clients.
- Drive continuous improvement and innovation in facility management services.
- People Leadership -
- Lead and mentor the facilities and administrative teams.
- Conduct performance evaluations, training, and skill development initiatives.
- Foster a culture of accountability, ownership, and customer focus.
- Key Deliverables (KPIs) -
- 100% compliance with safety and statutory regulations.
- Achievement of operational SLAs and KPIs.
- Cost optimization and adherence to approved budgets.
- High employee and client satisfaction index.
- Timely completion of infrastructure and maintenance projects.
- Core Competencies -
- Leadership and People Management
- Strategic Thinking and Decision-Making.
- Financial and Contract Management
- Stakeholder and Vendor Relationship Management.
- Strong Communication and Negotiation Skills
- Result Orientation and Continuous Improvement Mindset
- Developed and executed annual business plans, resulting in consistent revenue growth.
- Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
- Participated in planning process to achieve corporate objectives.
- Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity, and effectiveness.
- Facilitated cross-functional collaboration to drive successful project completion within deadlines.
- Ensured compliance with relevant regulations by developing robust policies and procedures.
- Collaborated with department heads to establish goals and work plans.
- Improved internal communication channels, fostering a culture of transparency and accountability among team members.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Informed Seniors of unusual matters of significance and launched corrective action plan.
- Reviewed performance results to target and take corrective measures with authorization and escalation.
- Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
- Established strong partnerships with stakeholders, fostering a collaborative work environment.
- Employed best practices and management controls to provide superior service to internal and external customers.
- Coordinated efforts between departments for seamless execution of projects, increasing overall success rates.
- Oversaw departmental budgeting, ensuring financial sustainability and responsible resource allocation.
- Promoted a culture of continuous improvement by encouraging feedback from employees at all levels.
- Mitigated risks proactively by conducting thorough analyses of potential threats.
- Identified opportunities for expansion, leading to increased market share and company growth.
- Championed the adoption of new technologies, streamlining workflows and enhancing overall efficiency.
- Achieved cost savings through strategic negotiation with vendors and suppliers.
- Spearheaded initiatives for talent acquisition, attracting top industry professionals to join the organization.
- Enhanced team productivity by providing ongoing coaching and mentoring to staff members.
- Applied creative reasoning and logic to resolve complex and specialized managerial issues and develop sound solutions.
- Led employee performance reviews, aligning individual goals with organizational objectives.
- Fostered a high-performance environment through setting clear expectations and recognizing achievements.
- Maintained qualified staff and communicated areas of accountability and expected performance.
- Implemented new systems for better data management, leading to improved decision-making processes.
- Projected favorable image of company to promote objectives and enhance public recognition.
- Administered operating budget, approved expenditures and implemented budgetary adjustments.
- Enacted contingency plans, escalated and directed system problems and issues and participated in post-mortem analysis to provide input for process improvements.
- Enforced safety and health policies and implemented procedures to correct hazardous conditions
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Raised property accuracy and accountability by creating new automated tracking method.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Championed change management efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.
- Reduced operational costs through continuous improvement initiatives and cost-saving measures.
- Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
- Assisted in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
- Contributed to the creation of a safety-first culture by implementing and enforcing strict workplace safety protocols.
- Streamlined operations by implementing efficient processes and optimizing workflows.
- Established strong relationships with vendors, negotiating favorable pricing terms without compromising on quality or service levels.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Oversaw problem resolution to address barriers to operational efficiency.
- Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Planned operations and activities, and led projects.
- Performed quality control and monitored production efforts.
- Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
Senior Manager / Regional Manager
Jones Lang LaSalle Property consultant India Pvt Ltd
10.2015 - 03.2019
- Role: Regional Manager IFM, working with reputed MNC GE India
- Handling operation for the offices across North, East and West India
- Includes Infrastructure Development, Facility Management, General Administration, Vendor Management, Cafeteria Management, Business Continuity, Statutory Compliance, Budget / Cost Control, Asset Management, Event Management, Procurement, Employee Transport etc
Facility Manager
CBRE
03.2015 - 10.2015
- Role: Key Account Manager PAN India worked with ecommerce company named Flipkart India and handled FC's operation across india
Facility Manager
Cushman and Wakefield
10.2011 - 11.2013
- Role: Facility Manager handled integrated facility management with reputed firm GE India
Asst. Manager Strategic Planning
Jones Lang LaSalle
12.2009 - 10.2011
- Role: Strategic Planning in Integrated Facility Management with reputed MNC 'Microsoft'
Subject Matter Expert
Accenture
02.2008 - 11.2008
- Role: Coach and counsel associates on various process metrics like productivity and accuracy
Process Developer
Genpact
10.2003 - 02.2008
- Role: Process Developer for Vendor Financial Services and handled OT&E processes
Education
MBA - Operations Management
NIMS
Delhi09-2011
BCA - undefined
Meerut university
01-2003
Skills
- Facility Management
- General Management
- Vendor Management
- Cafeteria Management
- Space Management
- Project oversight
- Managerial support
- Change implementation
- Performance metrics evaluation
- Supply chain coordination
- Staff training and development
- Leadership skills
- Innovation management
- Contract negotiation and administration
- Financial analysis
- Customer relationship management
Project management
Leadership and team building
Business development
Project planning
Problem resolution
Budget analysis
Goal setting
Succession planning
Cost reductions
Accomplishments
- Investigated, identified and reconciled account discrepancies in company savings.
- Increased company profits.
Interests
Travelling, exploring new places, Interaction with people, Playing Cricket, Public Speaking & Debating
Achievements
1. Trained First Responder - First Aid from Vivo Healthcare
2. Lean Certified
3. Reward of Recognition by GE in 2004 & 2005 respectively on GE Values
4. Certificate given by Genpact on completion oF BPO Training in year 2007
5. Successfully handed over the site back to Land lord and seamless transition of more than 1200+ Employee to new building in year 2012.
6. Successfully transition of new site and movement of 800+ employee to new facility in year 2025.
7. coordinate with all stakeholders to ensure smooth process on issuance of PO and timely payment to the partners for both Project and Movement respectively.
8. Part of core team of Crisis Management team for Facility Management prospective.
Timeline
Deputy General Manager / India Operations Lead
CBRE South Asia Pvt Ltd
04.2019 - 04.2025
Senior Manager / Regional Manager
Jones Lang LaSalle Property consultant India Pvt Ltd
10.2015 - 03.2019
Facility Manager
CBRE
03.2015 - 10.2015
Facility Manager
Cushman and Wakefield
10.2011 - 11.2013
Asst. Manager Strategic Planning
Jones Lang LaSalle
12.2009 - 10.2011
Subject Matter Expert
Accenture
02.2008 - 11.2008
Process Developer
Genpact
10.2003 - 02.2008
BCA - undefined
Meerut university
MBA - Operations Management
NIMS