ASHWANTH N

End to End IT recruitment (ALP consulting payroll).

• Coordinated with hiring managers to understand their staffing needs and provided them with appropriate plans.
• Utilized Naukri recruiter and LinkedIn recruiter platforms to publish job opportunities.
• Utilized Boolean search strings to identify passive candidates online.
• Managed third-party vendors providing recruitment services.
• Organized skills assessments or competency tests for applicants when necessary.
• Coordinated interviews between hiring managers and prospective employees.
• Negotiated employment offers with selected candidates.
• Prepared offer letters for successful candidates.
• Streamlined communication channels to ensure open lines of contact between selected candidates and hiring managers up until their official employment commenced.
• Successfully organized physical and virtual drives for efficient recruitment.
• Presented regular reports to keep hiring managers and business leaders informed about the status of the recruitment process.

• Delivered excellent support in troubleshooting and resolving issues related to software provided by our client, First Data.
• Trained associates on Client product front for internal project transfers
• Subject Matter Expert (SME) on my project, provided with floor support for around 15 - 20 associates on handling inbound calls
• Regular monitoring of associates' calls to maintain the quality of the support provided.
• Monitoring queue for maintaining the flow of inbound calls and scheduling workflow within the team.

• Assisted clients with Dell computers and laptops through inbound calls
• Supported installation and maintenance of software on client workstations.
• Created tickets for each issue and assisted with the incident, if not escalated to higher teams through email.