ASHWIN KUMAR PURUSHOTHAMA
Bangalore
Summary
Results-driven SaaS Renewal Sales Specialist with 14 years in sales, marketing, and customer success. Enhances revenue retention through account optimisation and cross-functional collaboration in cloud data management and security. Employs strategic approaches to upselling and cross-selling while fostering strong client relationships. Skilled in identifying customer needs, negotiating terms, and driving contract renewals to maximise client value and business growth.
Overview
1
1
Language
17
17
years of professional experience
Work History
Senior Renewal Sales Specialist
Rubrik Inc
05.2022 - Current
- Managed strategic enterprise renewal books for US and EMEA regions, ensuring alignment with business objectives.
- Negotiated renewals and incremental uplifts, contributing to exceeding quarterly targets.
- Collaborated with account executives to develop upgrade and renewal opportunity plans, enhancing client retention.
- Audited product usage and account health to address churn risks.
- Issued accurate renewal quotes to global distributors 120 days prior.
- Maintained pipeline hygiene and updated CRM forecasting with renewal sentiment.
- Held pipeline review sessions to align forecasts with partners.
- Resolved customer issues and complaints with quick-thinking problem-solving.
Senior Executive Trainer
Bundt Technologies Pvt Ltd
03.2019 - 05.2022
- Facilitated training for in-house and OSP trainees, enhancing job skills and performance.
- Mentored new trainers, overseeing daily activities to achieve monthly KRA targets.
- Updated procedures for operational requirements and trained advisors for compliance and effectiveness.
- Diagnosed issues, analysed information, and implemented actionable fixes to optimise efficiency.
- Completed daily quality audits and provided practical feedback for improvement.
- Earned recognition for consistently exceeding performance standards.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Listened to customer requests, confirmed understanding, and addressed concerns fully.
Senior Business Consultant
Loyalie IT Solutions Pvt Ltd
04.2017 - 02.2019
- Delivered training to merchants and coordinated promotional events in Hyderabad to drive participation.
- Onboarded real estate companies and restaurants into loyalty programme, enhancing customer engagement.
- Provided operational support for sales team and merchants, ensuring smooth daily transactions.
- Managed daily activities of interns, ensuring alignment with company goals and fostering professional development.
Sales & Marketing Manager
Decibel Hearing Solution
09.2016 - 04.2017
- Oversaw marketing, advertising, and promotional activities for company products, increasing brand visibility.
- Assisted in end-to-end marketing and business development activities, boosting product awareness.
- Maintained and developed relationships with existing clients through in-person meetings and communications, strengthening customer loyalty.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Operations Analyst
First Advantage
12.2014 - 07.2016
- Proposed process improvements to company leadership team to optimise operational efficiency in SME role.
- Collaborated with senior HR executives and hiring managers across Canada to address staffing needs and streamline recruitment.
- Delivered high-level customer service for support queries while adhering to service management principles and security protocols.
- Guided new candidates through the background check process to clarify requirements.
- Conducted employment education and certificate checks to verify qualifications for job placement.
- Transcribed candidate referrals accurately to support the hiring process.
Sales & Marketing Associate
Vaayu International Travel Agencies Pvt Ltd
03.2010 - 09.2014
- Monitored corporate accounts while managing leisure account sales, driving revenue growth.
- Addressed customer inquiries on general and package travel, improving resolution speed and client satisfaction.
- Coordinated hotel reservation bookings and customized travel packages, delivering personalized client experiences.
- Reserved and confirmed airline tickets for clients, ensuring accurate travel arrangements. and extended accounting duties.
- Guided companies and individuals through foreign exchange processes, ensuring clarity and efficiency.
Education
High School Diploma - Science
Bangalore Education Society
Bangalore05-1998
Bachelor of Commerce -
Chattisgarh University
Chattisgarh04-2005
Skills
- SaaS revenue optimisation
- Contract negotiation
- Timely renewals
- Churn reduction
- Upselling techniques
- Sales strategy
- Account management
- Account collaboration
- Pricing strategies
- Training development
LANGUAGES
English / Kannada / Hindi / Tamil / Telugu
Timeline
Senior Renewal Sales Specialist
Rubrik Inc
05.2022 - Current
Senior Executive Trainer
Bundt Technologies Pvt Ltd
03.2019 - 05.2022
Senior Business Consultant
Loyalie IT Solutions Pvt Ltd
04.2017 - 02.2019
Sales & Marketing Manager
Decibel Hearing Solution
09.2016 - 04.2017
Operations Analyst
First Advantage
12.2014 - 07.2016
Sales & Marketing Associate
Vaayu International Travel Agencies Pvt Ltd
03.2010 - 09.2014
High School Diploma - Science
Bangalore Education Society
Bachelor of Commerce -
Chattisgarh University