ASHWIN VADE

Process Improvement & Solution Design

Created detailed process maps, conceptual design documents, and functional/project specifications to enhance existing workflows and system capabilities.

Improved operational efficiency by standardizing processes and optimizing solution functionality.

Testing & Quality Assurance

Identified testing requirements, developed test strategies, and authored test cases and scripts (UAT, SIT, regression).

Coordinated and executed test cycles, tracked defects, and ensured compliance with quality standards.

Stakeholder Management

Led internal and external stakeholder engagement, gathering business requirements and ensuring alignment with customer needs and organizational objectives.

Acted as a key liaison between business, technical teams, and third-party vendors.

Training & Service Operations

Delivered training sessions and knowledge transfer programs for support teams to improve service delivery and issue resolution.

Managed virtual service teams, improving operational efficiency, SLA adherence, and customer satisfaction.

Project Management & Implementation

Directed and managed end-to-end implementation projects, including scope definition, scheduling, risk management, and delivery.

Ensured projects were delivered on time, within scope, and aligned with business goals.

Performance & Data Analysis

Analyzed performance metrics and KPIs against targets to identify gaps and improvement opportunities.

Implemented continuous improvement initiatives based on data-driven insights.

• Retirement Funds Management: Manage various retirement funds, including 403(b), 401(k), IRA, 457(b), and Roth funds, ensuring proper handling and processing of client assets.
• Account Management: Ensuring all data is accurately entered into the system, and establishing clients' regular investments, ensuring they are properly set up and maintained in the system.
• Investment Operations: Appropriately invest client funds into designated portfolios or funds, as per single contribution instructions, and handle client monies.
• Transaction Processing: Process high volumes of transactions with precision, adhering to stringent timeframes, and accuracy standards.
• Application Review and Processing: Examine both paper and electronic applications to ensure all documents are in proper order, and manually process applications as necessary, maintaining a high degree of accuracy.
• Payment Requests and Processing: Request payments from other institutions or carriers via wire transfer and physical documents, following client instructions.
• Service Level Agreement: Ensure payments are cleared accurately and within Service Level Agreement (SLA) timeframes to avoid escalation.

• Providing information to passengers
• Managing baggage area and according executive overall process
• Handle safety of aircraft.
• Manage day-to-day activities and make sure to depart on time, tickets stubbing etc.