Summary
Overview
Work History
Education
Skills
Certification
Education
Skills
Timeline
Generic

JAGRATI REWADIKAR

PUNE,maharashtra

Summary

Experienced software development professional specializing in Nagios, Dynatrace, Zabbix, AppDynamics, and ServiceNow applications. Known for delivering top-notch, bug-free code to meet current and future needs. Proficient in various programming languages, frameworks, and tools, keeping up-to-date with the latest software innovations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Service Delivery Ops Analyst

Accenture
11.2024 - Current
  • Worked on Synthetic monitoring, User management, Alert management on Dynatrace.
  • Worked on L1 and L2 troubleshooting tasks in Zabbix.
  • Worked on L1 and L2 tasks in Appdynamics.
  • Worked on L2 tasks in Nagios.
  • Worked in Servicenow ticketing tool.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.

Software Analyst

Capgemini
07.2021 - Current
  • Work as nagios administrator to perform L1 tasks on scripts and debugging.
  • Work on Servicenow to meet business and technical requirements, diagnose and resolved complex technical functionality issues.
  • Provide technical and analytical support to internal and external customers for software application development, troubleshooting and repairs.
  • Work on Patching activity,
  • Test and reproduce issues to determine causes, accurately documenting software deficiencies and providing case notes for resolutions.
  • Research and perform software improvements and upgrades on existing systems to fix bugs and vulnerabilities or add new features.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of tasks.
  • Recognised by management for client projects delivering outstanding results.
  • Planned and coordinated projects resulting in increased profits.

Education

Bachelor of Technology - Electronics and Communication

Medi-Caps University
Indore
2021

High Secondary -

Vindhyachal Academy
Dewas
2017

Skills

  • Experience with SolarWinds
  • C programming
  • Proficient in Java
  • ServiceNow administration
  • Nagios XI administration
  • PRTG network monitoring expertise
  • Dynatrace administration
  • Experience with AppDynamics
  • Zabbix configuration expertise
  • VMware vSphere management

Certification

  • Ocean Career Capability certified Wintel - System Engineer
  • Blue Prism certified RPA(Robotic process automation) Engineer

Education

other,other

Skills

  • Diagnosing Server issues
  • Testing and debugging
  • Patch management

Timeline

Service Delivery Ops Analyst

Accenture
11.2024 - Current

Software Analyst

Capgemini
07.2021 - Current

Bachelor of Technology - Electronics and Communication

Medi-Caps University

High Secondary -

Vindhyachal Academy

Similar Profiles

CREATE PROFILE
JAGRATI REWADIKAR