Asif Ahamad
New Delhi
Summary
Insightful Subject Matter Expert known for high productivity and efficient task completion. Specialize in analytical problem-solving, innovative solution development, and effective knowledge transfer. Excel at clear communication, adaptability, and teamwork to navigate complex projects with ease.
Overview
10
10
years of professional experience
Work History
Subject Matter Expert
Optum Global Services India Pvt. Ltd.
Gurugram
11.2017 - Current
- Managed and sent inventory updates to leadership on a daily basis.
- Regularly communicated quality report findings to leadership and team members.
- Ensured prompt and accurate resolution of the team's queries
- Implemented strategies to enhance time-to-customer metrics.
- Trained to team member in various products.
- Maintained quality control by regularly auditing high dollar claims and preventing errors from external team.
- Conducted daily team briefings to update and execute inventory management strategies.
- Provided support to struggling team members to achieve business targets consistently.
- Timely and detailed response to client emails ensured.
- Investigated external defects upon receipt.
- Analyzed the root cause of issues and devised remediation plans.
Senior Process Associate
Fiserv India Pvt. Ltd.
Noida
09.2014 - 11.2017
- Enhanced efficiency and accuracy of U.S bank transactions.
- Validated checks for accuracy and compliance with financial regulations.
- Managed and maintained digital transactions to ensure efficient record-keeping.
- Enhanced item processing efficiency.
- Ensured timely completion of bank closures.
Education
Bachelor of Computer Applications - Computer Application
Shobhit University
MeerutSkills
- Training and mentoring
- Issue Research
- Process Improvement
- Goal Setting
- Quality Assurance
- Teamwork and Collaboration
- Data Analysis
- Team building
- Operational Efficiency
- Performance Management
- Multitasking
- Problem-solving abilities
Timeline
Subject Matter Expert
Optum Global Services India Pvt. Ltd.
11.2017 - Current
Senior Process Associate
Fiserv India Pvt. Ltd.
09.2014 - 11.2017
Bachelor of Computer Applications - Computer Application
Shobhit University
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