Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Work Availability
Timeline
Generic
ASMA FATHIMA

ASMA FATHIMA

Senior Analyst
Hyderabad,Telangana

Summary

With a 11 year professional experience in project management and operations, I’ve honed my skills in customer relationship management and training new hires on the process. I have created, developed and presented reports such as Enrollment report, registrations report or completions reports to the leadership with accuracy. Accurate Senior Analyst with exceptional teamwork, leadership and communication skills.Exceptional technical understanding to meet project deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Senior Analyst

Deloitte
  • Proficient in setting up and modifying courses and classes in DOWS, NextGen and SABA (Cornerstone SBX) learning management systems and serving stakeholders with regards to planning and delivering of trainings
  • Expertise in generating comprehensive reports and analytics using data from LMS platforms
  • Proficient in extracting valuable insights, tracking learner progress, and identifying trends to drive data-informed decision-making and improve learning outcomes
  • Proven track record in optimizing attendance processes to enhance data accuracy and streamline administrative tasks
  • Provided process training by sharing guidance, training, and support in utilizing LMS features effectively
  • Fostered a collaborative environment by facilitating knowledge sharing, encouraging best practices, and driving continuous improvement within the team
  • Managed learning mailboxes and responded to queries, addressing learner issues and routing learners to appropriate business specific mailboxes for further assistance
  • UAT Testing - Performed UAT Testing for RPA Based BOTs, DOWS, and SABA to identify and fix limitations and enhancement possibilities for the new version releases
  • Proficient in creating the dashboard data for different portfolios
  • Acted as a dedicated buddy for team members, providing guidance, training, and support in utilizing LMS features effectively
  • Fostered a collaborative environment by facilitating knowledge sharing, encouraging best practices, and driving continuous improvement within the team
  • Provided producer support for Virtual sessions (Zoom and Centra)
  • Setting up of CPE and Non CPE classes in Cornerstone SBX & DOWS
  • Provide learning credits to learners and deliver offerings in LMS System.

Associate

Resource Square Solutions & Kelly Services
05.2016 - 11.2020
  • CRM TAX, Associate at Resource Square Solutions & Kelly Services

Senior Customer Service Executive

HSBC (HongKong & Shanghai Banking Corporation)
11.2006 - 11.2010
  • Senior Customer Service Executive at HSBC (HongKong & Shanghai Banking Corporation)

Education

Bachelor of Arts -

Osmania University
Tarnaka, India
04.2001 - 04.2006

High School Diploma -

St.Ann's Junior College For Girls
Mehdipatnam, India
04.2001 - 04.2002

High School Diploma -

Shadan Group of Modern Schools
Khairatabad, India
04.2001 - 04.2000

Skills

HR Generalist Activities

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 20 in the development of DOWS(Development Operations Workforce Solutions)
  • Received Spot Award for handling a PPMD program
  • Accoldated with best team player for processing highest number of Volumes in HSBC

Interests

Loves to Bake, Binge watch any NETFLIX Series, Interested in Gardening

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Associate

Resource Square Solutions & Kelly Services
05.2016 - 11.2020

Senior Customer Service Executive

HSBC (HongKong & Shanghai Banking Corporation)
11.2006 - 11.2010

Bachelor of Arts -

Osmania University
04.2001 - 04.2006

High School Diploma -

St.Ann's Junior College For Girls
04.2001 - 04.2002

High School Diploma -

Shadan Group of Modern Schools
04.2001 - 04.2000

Senior Analyst

Deloitte
ASMA FATHIMASenior Analyst