Asma Fiaz

To be associated with a progressive organization and effectively assimilate knowledge and to be part of the team that dynamically works towards the growth of the organization. Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.

With the Dell Print Launch, which was a Major Transition, it was a great opportunity to prove ourselves. We brought down Huge Open Cash from 500 Million to 64 million which was a great success as we were able to accomplish it no matter what the challenge was even if it was working on weekends and working for long hours. OST Award for Q4FY17.

Accountable for posting and applying day1 payments and remits received from customers., Working knowledge of critical Cash Application tools like Omega, CAT, DOMS, FSR, LINK AR, CREDIT EXPO etc., Responsible for coordinating with the sales team, collections team & customers for error free & smooth remittance., Managing Cash Wire Mailbox & US Wire Mailbox to make sure payments are applied to move to applied folder., Managing unapplied cash and unidentified cash and ensure timely resolution and application., Reporting for all intercompany entities with regards to transferred funds., Maintaining application rate to 98% and above., Calling the US customers to collect remittances and invoices in order to close the open Cash and achieve the team’s target.

Achievements in HSBC(HDPI):

Awarded for Nil errors. Customer feedback was excellent with 100 percent satisfaction score., International Payments: This involved transferring of funds across countries mainly in Pounds and US Dollars, depending upon the customer’s request. Conversion was done, making payments through various methods Like World Pay, Priority Payment, Online payment, Bill Payment etc., Awarded with Zero Percent Errors year on year., Checking the Iban Numbers of different countries, Exchange rates and even handling their foreign accounts. This also involved checking of High Risk Countries where payments to these countries was against the Law., Credit Cards: As a Credit card specialist the core responsibility was to check whether the customer had any overdue payments, whether the transactions made were authorized or not, in case we detect anything suspicious we had to Block the card after we have checked it with the customer, Balance Transfers were done keeping in mind whether the Credit Card was in collections or not etc. Payments towards the credit card was also taken care of and if the customer wanted a Payment Plan to be set up that was also taken care of after gathering some crucial information from the customer.

Retention in AXA BS: Awarded for Retention for 2008 for saving 15Millon Dollars twice.,

This involved probing the client to know exactly what they are expecting out of their investment and what they would be doing with it the future, depending on which advice was given to the customer regarding the various options available for them like switching of funds, which funds to invest in etc. which would help them to take the right financial decision instead of just going ahead and selling their Bonds or Surrendering their investments made in our company .Retaining the existing client and forwarding prospective opportunities which contributed towards growth of the Company was a part of the whole project., Qualified under the UK law for Anti Money Laundering and Data Protection Act,.

• English
• Hindi
• Kannada
• Tamil

• Learning new skills to grow myself.
• Painting
• Gardening
• Travelling and Exploring

• Personal Details
  Date Of Birth: 19th Oct 1973
  Father's name : Syed Fiaz Ahmed
  Children : 1 child a son
  Marital Status: Divorced
  Location: #1, 17th cross,Oil Mill Road,Mangala layout Kammanahalli,Bangalore 560084,Karnataka.

I hereby certify that all the information provided above is true to the best of my knowledge and an appointment given to me on this basis can be revoked or terminated at any time in future if any information has been misstated or unstated.

Ms. Asma Fiaz

Bangalore