Aswin Gopi P.V
Bangalore
Summary
Accomplished Deputy Manager at HCL Tech with a proven track record in operational risk management and stakeholder engagement. Expert in developing risk assessment frameworks and control testing, achieving a 20% improvement in risk posture. Skilled in fostering a proactive risk management culture and enhancing compliance across diverse teams.
Overview
14
14
years of professional experience
Work History
Deputy Manager – Operational Risk Management
HCL Tech
04.2023 - Current
- Developed and implemented risk assessment frameworks, strengthening operational risk management.
- Conducted risk assessments and audits, ensuring full regulatory compliance and adherence to internal policies.
- Identified critical processes and implemented risk controls, reducing client penalties by 10%.
- Strengthened risk awareness across teams, fostering a proactive risk management culture.
- Designed key risk indicators (KRIs) for early risk detection, reducing risk exposure by 15-20%.
- Optimized incident management, improving reporting efficiency and reducing resolution time by 20%.
- Provided strategic risk guidance, enhancing compliance and mitigating business risks, leading to 20% improvement in overall risk posture.
Control Assurance Analyst
Barclays Global Services Pvt Ltd
08.2018 - 02.2023
- Manage BAU Controls Assurance Testing for Barclays Financial Assistance (BFA) operations.
- Conduct Risk & Control Assessments and manage Risk Events & Issues.
- Ensure regulatory compliance, perform root cause analysis, and support decision-making.
- Review control environment for weaknesses and remediate breaches with area Heads.
Business Collections Agent for Barclaycard Commercial
Barclays Global Services Pvt LTD
02.2017 - 08.2018
- Process transactions accurately, per approved procedures, regulations, and service levels.
- Maintain quality control, adherence to procedures, and necessary checks.
- Resolve daily queries, and escalate complex issues to management.
- Assist the team manager with workflow, queue management, and query resolution.
- Train and guide new processing staff.
- Reconcile client discrepancies and document financial statuses.
Consultant
Cabot Credit Management (Midland Credit Management India Pvt Ltd)
10.2015 - 12.2016
- Maintain financial accounts by processing customer adjustments.
- Recommend products and services by analyzing customer needs and debt collection.
- Prepare reports by collecting and analyzing customer information.
Senior Sales Executive for Virgin Media
Accenture
06.2014 - 07.2015
- Handle sales order calls from various Virgin Media sales channels, providing support and guidance.
- Manage approximately 90 to 120 calls per day with minimal AHT.
- Monitor calls, and provide feedback to new agents for improvement.
Dispute/Fraud Analyst for Visa and MasterCard
FIS (Fidelity National Information Services)
02.2011 - 05.2013
- Manage credit and debit card disputes and fraud cases for Visa and MasterCard (US customers).
- Analyze disputes using Visa and MasterCard reason codes to resolve issues.
- Report fraud cases to Financial Institutions.
Education
Bachelor - Business Management
Bharatiar University
Coimbatore01.2010
Skills
- Operational Risk Management: Risk Identification
- Reporting and monitoring
- Issue Management
- Control Testing
- Stakeholder management
- Root-cause analysis
Languages
- English
- Hindi
- Malayalam
- Tamil
Personal Information
- Date of Birth: 10/25/88
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Technical Experience
- Tableau
- Visio
- MS-PowerPoint
- MS-Excel
- MS-Word
Timeline
Deputy Manager – Operational Risk Management
HCL Tech
04.2023 - Current
Control Assurance Analyst
Barclays Global Services Pvt Ltd
08.2018 - 02.2023
Business Collections Agent for Barclaycard Commercial
Barclays Global Services Pvt LTD
02.2017 - 08.2018
Consultant
Cabot Credit Management (Midland Credit Management India Pvt Ltd)
10.2015 - 12.2016
Senior Sales Executive for Virgin Media
Accenture
06.2014 - 07.2015
Dispute/Fraud Analyst for Visa and MasterCard
FIS (Fidelity National Information Services)
02.2011 - 05.2013
Bachelor - Business Management
Bharatiar University
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