Athul Suresh
Thiruvananthapuram
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Process Associate
Ecesis groups
11.2022 - Current
- Helped the Team increase the volume by153%.
- Assessing the scope for enhancements in operational efficiency
- Day-to-Day Operations Enhancement: Assessing the scope for enhancements in operational efficiency.
- Vendor Management/Account Management: Responsible for vendor management and account management activities
- Client Communication and Action: Checking daily emails and promptly taking action for a major client of the company while providing exceptional customer service when interacting with clients or vendors during process execution tasks
- Coordinating with the client on a regular basis to ensure smooth operations while handling high volumes of incoming work requests professionally maintaining excellent organization.
- Team Coordination: Coordinating with the team to meet client requirements and ensure project success
- Cost Analysis and Reduction: Conducting weekly analysis of expenditures
- Identifying and implementing strategies to reduce unnecessary costs
- Client and Team Meetings: Hosting weekly meetings with the client and Participated in regular team meetings, contributing valuable insights toward process enhancements while Recording and communicating minutes of these meetings for reference and action.
- Communicating effectively with colleagues and supervisors to resolve issues promptly and accurately while developing strong working relationships with cross-functional teams for seamless collaboration on projects.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
Process Associate
Turito
08.2021 - 10.2022
- Lead Demo Audit and Tutor allocation operations for Inside sales US & Canada Team
- Responsible for quality analysis of demos and Teacher performance
- Responsible for Monitoring, Reviewing, and Controlling quality of the demo
- Preventing technical issues during demonstration
- Responsible for following up on Demo updates with Sales team
- Scheduling spot demos from Sales team and providing them with meeting credentials through CRM
- Trained and mentored junior team members in procedures
- Responsible for Spot schedules, Sharing meeting credentials with both Parents and Tutors
- Responsible for taking care of Teacher Allocation.
- Managed over 3000 demos a day that helped team increase revenue over 50% than prior month.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately
Operations Intern
Turito
01.2021 - 08.2021
- Responsible for Spot schedules, Sharing meeting credentials with both Parents and Tutors.
- Responsible for taking care of Teacher Allocation.
- Promoted to a team lead.
Education
Post Graduate Diploma in Management - Operations And Marketing
Institute of Public Enterprise
Hyderabad, India 07.2019 - 05.2021
Bachelor of Engineering - Mechanical Engineering
Mar Ephraem College of Engineering And Technology
Marthandam 07.2015 - 05.2019
Skills
Process Improvement
Multi tasking
Client Management(Voice and Non voice)
Advanced Microsoft Excel
CRM(LeadSquared and Zoho)
Organisational Skills
Certification
Power BI Essential training
Extracurricular Activities
- Fourth position in All India Inter University Rollball Championship.
- Second position in Sub Junior Rollball National Championship.
- Third position in Mini Roll ball National Championship.
- Gold and Silver medals in South Zone Speed skating competition.
- Individual State Speed Skating Championship.
Timeline
Process Associate
Ecesis groups
11.2022 - Current
Process Associate
Turito
08.2021 - 10.2022
Operations Intern
Turito
01.2021 - 08.2021
Post Graduate Diploma in Management - Operations And Marketing
Institute of Public Enterprise
07.2019 - 05.2021
Bachelor of Engineering - Mechanical Engineering
Mar Ephraem College of Engineering And Technology
07.2015 - 05.2019
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