Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Affiliations
Timeline
Generic

Atul Gupta

Noida

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Associate

Paytm
Noida
10.2018 - 12.2022
  • Supported loss prevention goals by monitoring shopper behavior.
  • Gathered data to incorporate into reports and presentations.
  • Provided direction and guidance to junior associates on complex tasks.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.

Senior Technical Consultant

Benovellient Technologies
Noida
11.2014 - 08.2018
  • Diagnosed network connectivity issues by configuring routers, switches, firewalls.
  • Managed customer inquiries and escalated unresolved problems to appropriate personnel or departments.
  • Monitored system performance metrics to identify potential issues before they occur.

Senior Travel Consultant

Travel Matrix
Gurgaon
09.2016 - 06.2017
  • Processed payments using a variety of methods including cash, credit cards or online payment services.
  • Prepared invoices for customer purchases as well as expense reports for business travelers.
  • Informed clients of special offers or discounts available through certain airlines or hotels.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.

Senior Consultant

Ienergizer
Noida
04.2012 - 05.2014
  • Created travel itineraries and made adjustments to meet client specifications.
  • Booked transportation and hotel reservations using computer or telephone.
  • Answered incoming calls and replied to emails to answer client questions regarding pricing, accommodations and booking concerns.

Education

MBA - International Business

Chandigarh University
Chandigarh
03-2024

BBA - Business Administration And Management

Sikkim Manipal University
New Delhi
09-2017

Skills

  • Project Management
  • Team Collaboration
  • Service-Oriented
  • Customer Relations

Accomplishments

    Supervised team of 20 staff members.

Certification

  • Food and Beverages.
  • GDS

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Affiliations

  • Playing Cricket.
  • Nature Lover.
  • Animal Protector

Timeline

Senior Associate

Paytm
10.2018 - 12.2022

Senior Travel Consultant

Travel Matrix
09.2016 - 06.2017

Senior Technical Consultant

Benovellient Technologies
11.2014 - 08.2018

Senior Consultant

Ienergizer
04.2012 - 05.2014

MBA - International Business

Chandigarh University

BBA - Business Administration And Management

Sikkim Manipal University

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Atul Gupta