Atul Shrivastava

• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

• Cross-selling of banking products - credit card,personal loan,home loan & investments.

• Generating leads for onboarding new corporate.

• Upgrading banking knowledge to serve customers better with their queries.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Catering to B2B sales by maintaining relationship with corporate SPOC as well as catering to retail by offering services to end user
• Webinars, Virtual Events for customer engagement . Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Competitive Analysis, to understand competition offerings as product and services.
• New corporate acquisition and onboarding Concentrating on TAT and Quality of service provided to all bands of customers.
• End to end services provided post sale of all products associated with Salary account.
• Marketing Activities and events for cross selling products