Avik Roy
Kolkata
Summary
Driven Quality Analyst with a proven track record at TATA Consultancy Services, excelling in quality improvement and QC investigations. Expert in identifying product enhancements through comprehensive feedback analysis and root cause investigations. Achieved significant process optimizations by implementing corrective actions and participating in continuous improvement initiatives. Skilled in documentation and quality control audits, showcasing a blend of analytical and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Quality Analyst
TATA Consultancy Services
Kolkata
01.2021 - Current
- Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
- Conducted root cause analysis to investigate the source of problems in production process.
- Provided thorough documentation on all quality control activities and results.
- Monitored production processes for accuracy.
- Implemented corrective actions when necessary to improve overall product quality.
- Conducted regular audits.
- Analyzed customer complaints regarding product issues and provided solutions as needed.
Information Process Enabler
TATA Consultancy Services
Kolkata
01.2017 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Senior Process Associate
TATA Consultancy Services
Kolkata
03.2013 - 12.2016
- Monitored team performance and provided coaching when needed.
- Resolved escalated issues from customers in a timely manner while ensuring satisfaction with solutions provided.
- Collaborated with team members on projects related to process optimization initiatives.
Education
BBA - Marketing
Durgapur Society of Management Science
Durgapur01-2009
Skills
- Correction action planning
- Quality improvement
- QC investigations
Languages
English
First Language
Bengali
Beginner
A1
Hindi
Beginner
A1
Accomplishments
- Awards for Excellence,Contextual Master 19 September 2024
- Beyond Performance Awards,Maitre Prize 15 March 2024
- Awards for Excellence,Star Team Award 12 February 2024
- Service Awards,Service & Commitment Award 06 February 2023
- Beyond Performance Awards,Xcelerate Warrior Certificate 06 December 2022
- BPS Star Performer Award 24 January 2020
Timeline
Quality Analyst
TATA Consultancy Services
01.2021 - Current
Information Process Enabler
TATA Consultancy Services
01.2017 - Current
Senior Process Associate
TATA Consultancy Services
03.2013 - 12.2016
BBA - Marketing
Durgapur Society of Management Science
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